Advised to buy part for faulty appliance. Turns out it was not what I needed. What are my rights?

stragglebod

DoaM wrote: »

No. It is fit for the intended purpose, but it doesn't work because of something else.

Is it though? It's purpose was to solve the 'error code xxxx' problem, and it failed to do so.


From MSE's own guide

Say you buy some new car headlights without checking which car they're for – if you get the wrong ones, that doesn't make them faulty. Yet if you get them having asked the shopkeeper if they'd work in your car – even though the box didn't say yes or no – then they aren't 'fit for purpose' and you can get your money back.

Jumblebumble

wesleyad wrote: »

Yes you have rights, they cannot refuse a refund (unless its for hygiene reasons eg worn knickers), but they can offer a pro rata refund for use. I find it hard to believe installing it a circuit board would have any effect on "use" and so you should get near enough a 100% refund. You will have to pay for return shipping as it's effectively a "change of mind" rather than a faulty product.

How do you know that the fault on the machine has not fried the electronics of the replacement board ?
Quick answer is you don't and I doubt that Bosch would want to send that board out to anyone else
Please enlighten us on the legislation which mandates that Bosch have to accept the board and refund anything

Jumblebumble

Jumblebumble wrote: »

How do you know that the fault on the machine has not fried the electronics of the replacement board ?
Quick answer is you don't and I doubt that Bosch would want to send that board out to anyone else
Please enlighten us on the legislation which mandates that Bosch have to accept the board and refund anything

Also you did not want to pay an engineer £100 to undo 3 screws but actually you would likely have been paying him to fix your machine which you were not able to do.