Eon heat flooding - what are my rights?

ioanaaa

My boiler and heat meter are in a cupboard on my hallway. I have noticed yesterday that the laminate flooring on my hallway was cupped with the corners raised, and noticed that the entire cupboard area was wet. The flooring in the cupboard is carpet by the way.

I called in a plumber and he told me that it was actually Eon Heat because it is a leak coming from one of the pipes in the heat meter. At the moment I am looking at:
1. A plumber bill of £120
2. Actually fixing the issue (Eon is sending an engineer later today)
3. Removing carpet in cupboard
4. Removing mould in cupboard
5. Fixing flooring (with replacement of laminate planks?)

Since this is the responsibility of Eon heat I would expect that their insurance should cover these costs. Is this correct? What rights do I actually have and how do I make these claims?

Robin9

Ask the engineer for a contact address and then formally write to Eon.

Former_E.ON_Company_Representative:_Malc

ioanaaa wrote: »

My boiler and heat meter are in a cupboard on my hallway. I have noticed yesterday that the laminate flooring on my hallway was cupped with the corners raised, and noticed that the entire cupboard area was wet. The flooring in the cupboard is carpet by the way.

I called in a plumber and he told me that it was actually Eon Heat because it is a leak coming from one of the pipes in the heat meter. At the moment I am looking at:
1. A plumber bill of £120
2. Actually fixing the issue (Eon is sending an engineer later today)
3. Removing carpet in cupboard
4. Removing mould in cupboard
5. Fixing flooring (with replacement of laminate planks?)

Since this is the responsibility of Eon heat I would expect that their insurance should cover these costs. Is this correct? What rights do I actually have and how do I make these claims?

Hello ioanaaa and welcome to the Forums.

I'm sorry there's been a leak at your property. This is always distressing. As you're part of one of our Community Energy (Heat) schemes, your account will be being looked after by a specialist part of the business. This is our Heat Team.

If you haven't already, please talk to this team. They'll be able to answer your questions. Contact details are available on our website and they're open from 8am to 8pm Monday to Thursday, 8am to 7pm Fridays and between 9am and 5pm Saturdays.

Hope this can be sorted quickly ioanaaa and there's not too much damage.

Malc