Weld Road, Southport, ticket within 15 minutes, Civil Enforcement Ltd

NeilCr

beaslon wrote: »

Had the following reply:

Hi

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I’m sorry you’re not happy about receiving a ticket and having been on the receiving end of them myself I know how frustrating it can be. With that in mind I try to help people out where PCN’s have been sent in error.

I’ve had a look through your photos and from what I can see they contradict what you’ve then written. Your ticket was purchased at 16:08 whereas the PCN photo shows you entering the car park at 15:50 – 18 minutes before hand, so your ticket was not valid for ‘more than the duration of the stay’. The terms on the signage which you’ve sent a photo of states that very clearly, twice, right in the middle, that payment must be made with 15 minutes of arrival, which you did not do, and this is why you have received the PCN. When the system was implemented the company wanted to have this set as their standard which is 10 minutes, but I requested it be changed to 15 as I felt that gave people more than fair chance to purchase a ticket. Finally you’ve sent a photo of the sign which you drive past on entry, and then walk back past on exit, but then you’re written that there is no signage on entry.

The photos you’ve sent show the PCN is valid and I’m afraid to say there is no reason for me to get involved in this instance. Whilst it’s completely up to you what you do going forward I would advise just paying it and moving on – as you’ve noted below being chased by these companies it not a pleasant thing. I would also just add a note to say that the owners of the land receive none of the revenue from PCNs, it is all goes to the car park company, so they have no vested interest either way if you pay or not.

Thank you for letting me know about the signs in the rest of the car park which must have taken down – I will let the car park company know so they can sent someone to put them back up again.

Kind regards

Are the landowners comments valid re the contradictions?

beamerguy

Your ticket was purchased at 16:08 whereas the PCN photo shows you entering the car park at 15:50 – 18 minutes before hand, so your ticket was not valid for ‘more than the duration of the stay’

Is the person who wrote the letter on drugs ????

beaslon

It is only contradictory in that the ANPR timestamp claims an 18 minute difference to the time on the purchased ticket.

Coupon-mad

Do you have dashcam or Google location on your phone that proves the ANPR wrong? Not that you have to have it, but if you do...