Incorrect receipted money

Apjs87

Hello

I'm hoping you can help me and that this is in the correct place.

I recently bought a load of furniture and over the weekend went in to pay the remaining balance.

Cash was handed over and two staff members counted it and confirmed that I had paid in full. I took a receipt away also.

Today I've had a call from the shop claiming they have under counted the cash by £500 and need me to go in and pay the rest.

Where do I stand with this please?

Thank you

spadoosh

The only thing you need to do is show them the receipt.

Although i do get the impression your aware there is a shortfall and are looking to capitalise on the mistake. Hence the questioning and request from the business.

If you owe them the money, you owe them the money. If youve paid the outstanding amount, then you dont. Thats where you stand.

stripeyfox

Well surely you know if you handed over the "correct" amount or an amount £500 less than the correct amount?

Apjs87

stripeyfox wrote: »

Well surely you know if you handed over the "correct" amount or an amount £500 less than the correct amount?

But that's the thing. When leaving the house I picked up more than enough to cover it, not just the full amount.

I handed my cash over to the staff members and told them to count out what they needed to cover the balance

spadoosh

Apjs87 wrote: »

But that's the thing. When leaving the house I picked up more than enough to cover it, not just the full amount.

I handed my cash over to the staff members and told them to count out what they needed to cover the balance

So you dont have a clue how much you paid for something?

Back to your original question, you owe them £500.

Apjs87

spadoosh wrote: »

So you dont have a clue how much you paid for something?

Back to your original question, you owe them £500.

I knew full well how much I paid and owed. My trust was put into the staff members to count out the right cash to pay the balance. They didn't do this

Mistral001

There seems to be something wrong here. the OP trusted the staff, and yet does not trust them when they say they made a mistake.

If you stick to your claim that you paid in full, then you are making a very serious allegation against the staff who counted the money and against business. It will probably have to involve the police who will ask for evidence. No doubt the shop have that evidence which will probably involve till checks on the day. Also, maybe CCTV and interviews with staff. If the police get involved they will have statements from staff probably interviewed under caution.

spadoosh

Apjs87 wrote: »

I knew full well how much I paid and owed. My trust was put into the staff members to count out the right cash to pay the balance. They didn't do this

But they gave you what will be sufficent evidence to prove this (the receipt).

Your story isnt adding up.

stripeyfox

Apjs87 wrote: »

I knew full well how much I paid and owed. My trust was put into the staff members to count out the right cash to pay the balance. They didn't do this

But surely you counted it ?

Whenever I've ever made a purchase for a decent chunk of cash - say paying a tradesman for example, you count it out in front of them "£460, £480, £500. There you go" - hand it over and then invite them to count it back. Then both parties are happy.

We don't know the amount here but to be off by a margin of £500 is a very significant counting error!

Jono111

For them to miscount by £500 would mean the total you gave them would be vastly greater.
You had this greater amount of money lying around in your house, so much money that you didn't even know how much was there, so much it was too much for you to count and two other people miscounted it.
Can I have your address

Apjs87

spadoosh wrote: »

But they gave you what will be sufficent evidence to prove this (the receipt).

Your story isnt adding up.

The point I made was, I know how much the original order was, I know how much my deposit was initially and I also know how much I had to pay on the remaining balance. What I didn't know is how much cash I took with me on the day, only that I had enough to cover it.

Maybe I should be a bit more vigilant with the cash I have and yes maybe I should have counted it out however it is the staff duty to take the right amount of cash. They miscounted by 500 but my receipt say I paid the full amount.