CAHVALI - online furniture Company

itslougher

Hi all,

Just wondering if anyone else has had problems with Cahvali.com?
Ordered 3 bar stools worth £150 from them on 3rd July, very prompt at taking the money and delivering, i had to send them back as they were not the right colour and they accepted them without hesitation. Been fighting a losing battle to get the money back ever since. They promised on 4 occasions to send it by Paypal even though i didn't pay via Paypal. Finally got the message i was not happy and have promised twice over the last 6 weeks to send a cheque. Surprise surprise neither cheque has arrived.
Spoke to them several times over the last 4 months and the manager (Jay) has always promised to call back but never has, also had no replies to any of the emails i have sent.
Now i can't get through to them ?? whether they are vetting my calls.
Anyone else had any problems with them and has anyone got any advice on how i can proceed?
Thanks,
Gavin.

kitchen_buff

Did you pay by credit card? If so contact them and get them to refund the money onto your card and they will then get it back off the company.

hollydays

Chargeback or small claims court-it doesnt look good.Where did you find out about them.

itslougher

Google search for bar stools, went through the lot and found the ones i wanted on the Cahvali web page, wish i'd never found it!

hollydays

HOw did you pay then?

itslougher

Credit card over the net. Been trying to get hold of them all week but no luck even left a message o the answer achine with no reply! Surprise.

Hate_Cahvali

I have had nothing but problems with Cahvali, my money was taken very quickly but my order never turned up. My phone calls go unanswered and I feel like I have been taken for a ride. Cahvali have very cheep prices but can't deliver.

I ended up getting my money back from PayPal directly and got my stools from somewhere else (who answer the phone). I can't say this enough, avoid Cahvali unless you want to spend money on nothing.

Avoid Cahvali :mad: !!!!!!

vikingaero

The contact address looks like a residential address on aerial maps. Seems they want to pay you by PayPal because they have insufficient working capital to repay you.

Rosie_F_4

I've also ordered stools from Cahvali, which were promised for September but have never come - they were pretty quick to take my monet though! Now they do not answer the phone at all...

Hate_Cahvali

Trying to get more details from Cahvali, I have found some contact details. from http://www.google.co.uk/search?q=cahvali&hl=en&pwst=1&start=20&sa=N. The last result "Used Car Search | Auto Express" has a proper phone number and a mobile number. Happy calling.:D

PubOwner222

yer intially I had some problems too. with my first order back July. Ordered some bar stools they arrived 5 days late. I had to spend a good hour trying to get through to them. However once I did get through the customer service was quite helpful. I complained about the amont of time I had to spend on the phone. Appenetly it was due an unexpected a rise in demand of their products they said they were hiring more staff to counter this. I don't know if this was true or some lame excuse but I've ordered three more times from Cahvali because they are much cheaper and I havn't had a problem since all the other orders arrived promptly and on the odd occasion I've had to call I've got through without too much fuss. So for me not being blesed with large amounts of cash it was worth it. I might order again in a few months so if I do have problems I'll keep you guys posted