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My update on BT complaint..

gabyjane
gabyjane Posts: 3,541 Forumite
in Praise, vent & warnings
Well thanks to the person who mentioned the email address on here for BT i got a reply within half an hour last night! Then this morning within 10 mins of emails i have got our £124.99 connection fee back! I urge anyone whos not happy to contact them as i was going to give up as was so tired of bothering! glad i didn't now!
(i will find the name of the person and thank them btw).

Comments

  • gabyjane
    gabyjane Posts: 3,541 Forumite
    Vancat you have mentioned the name on here so thankyou but i actually found it on another complaints site for BT!! I expect the poor mans name is plastered everywhere! thanks again.
  • Poppy9
    Poppy9 Posts: 18,833 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    [EMAIL="ben.verwaayen@bt.com"]ben.verwaayen@bt.com[/EMAIL] will be the chap you need!
    :) ~Laugh and the world laughs with you, weep and you weep alone.~:)
  • Vancat
    Vancat Posts: 164 Forumite
    Glad you got yours refunded too!
    I found the name on here myself, but couldn't find the poster to thank! I've an idea it was a BT mole!!:rotfl:
    VC
  • wolvesinwales
    wolvesinwales Posts: 2,255 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    Thanks for the e mail address i will be in touch to try and sort out a problem i have had dragging on for 9 months now.
    After many e mails phone calls and letters i thought it was all sorted but just received my latest bill and i have been charged a late payment fee for not paying the service charge that i should never have had in the first place, again my initial queries are being ignored.
    WHOOOOSHHHHHHHHH……..
    Blimey what was that ?
    That was your life mate
    Oh I wasn’t quite ready can I have another go ?
    Sorry mate only one per person.
  • michilin27
    michilin27 Posts: 204 Forumite
    Poppy9 wrote: »
    [EMAIL="ben.verwaayen@bt.com"]ben.verwaayen@bt.com[/EMAIL] will be the chap you need![/quot

    anyone know where i could get the CEO email address for the shambles of company called littlewoods?
    Northern Ireland member 324- getting hitched Sept 2012!:j:j
  • Poppy9
    Poppy9 Posts: 18,833 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    michilin27 wrote: »
    Poppy9 wrote: »
    [EMAIL="ben.verwaayen@bt.com"]ben.verwaayen@bt.com[/EMAIL] will be the chap you need![/quot

    anyone know where i could get the CEO email address for the shambles of company called littlewoods?


    Try here where they list many companies.
    :) ~Laugh and the world laughs with you, weep and you weep alone.~:)
This discussion has been closed.
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