Lloyds Packaged Fees Rejection

[Deleted User]

Thinkerthinker123 wrote: »

there are 4 bullet points and none of them talk about the phone being insurance for a valid claim. so my argument to the bank is, none of these annual letters would have been prompted me to register my phone.

They didn't have to remind you of every point in the terms and conditions, otherwise they would have just sent you the 88 page T&Cs every year!

I doubt you'll get any further with this, it's enough for the Bank's "reminders" to have referred you to the full T&Cs for the time-bar to be correctly applied. FOS currently uphold only one in ten PBA complaints, yours will not be that one I fear.

Brokenman

I was also rejected by NatWest as they refused to allow the ombudsman access to my details due to the timeframe. They stated that the 3year rule was in place as I would have known I could reclaim. In spite of the fact that I obviously didn’t or I would have done it within the time frame. I’m sure they owe me thousands as mine dates back around 15 years and I was missold as they told me I had to have their gold account to keep an overdraft I was unable to pay off. Gutted!

I do think moneysavingexpert should add this information into the guide as it face me such false hope knowing I had been missold. I really don’t see the point of the ombudsman service if they have no right to access my account details in spite of NatWest inciting me to contact the ombudsman to look into it.

[Deleted User]

Brokenman wrote: »

I’m sure they owe me thousands

I'm afraid they wouldn't "owe" you anything even if your complaint had not been time-barred. The time-bar just means they don't have to even consider your complaint, but it does not indicate your complaint had any validity. Most PBA complaints are rejected regardless of any time-bar.

Brokenman wrote: »

I do think moneysavingexpert should add this information into the guide as it face me such false hope knowing I had been missold. I really don’t see the point of the ombudsman service if they have no right to access my account details in spite of NatWest inciting me to contact the ombudsman to look into it.

Time bars are not something new or something that needs to be "warned" about by MSE.
NatWest did not "incite" you to contact the Ombudsman, in fact their rejection letter would have informed you that you had no right of referral to the Ombudsman.

Sorry .

dunstonh

They stated that the 3year rule was in place as I would have known I could reclaim.

They would not have used those words. They would have said that they have been issuing annual benefit statements since 20xx which outline the benefits and that they are optional. Those benefit statements are sufficient to start the three year clock.

Remember this is not about knowing you can reclaim. This is about making an allegation of wrongdoing. There is nothing wrong about having a PBA. Some people have been missold a PBA but if you get an annual statement telling you what you have and you think you shouldnt you would typically raise a complaint quickly. Hence why you have three years to do so.

I’m sure they owe me thousands

They owe you zero.

and I was missold as they told me I had to have their gold account to keep an overdraft I was unable to pay off. Gutted!

A lot of the banks PBAs had better lending terms and that could be good justification for having it.

I do think moneysavingexpert should add this information into the guide as it face me such false hope knowing I had been missold

I was at a FOS meeting some years back and they said they have absolutely no problem with PBAs and consider them a viable commercial offering. The FOS only uphold around 1 in 10 PBA complaints.

I really don’t see the point of the ombudsman service if they have no right to access my account details in spite of NatWest inciting me to contact the ombudsman to look into it.

The timebar rules exist to reduce the number of speculative try-it-on complaints that are being generated rather than being genuine complaints. People who have an issue generally complain quickly. The timebar rule requires a trigger to allow it to start. Your annual statements telling you how much it costs and what you get for it are strong documents that allow that trigger. If you had issue with those, you would have complained earlier. You dont need a website to tell you that you can complain.

greenje

I too have had problems with mobile phone insurance via Lloyds Bank Account. I've never claimed before and claimed a new iphone (dropped in water on holidays). I eventually received new phone (as I thought) but it was constantly switching off rebooting. Took it to Apple shop and was told it was a refurbished phone. They gave me report showing so many errors on log. Nowhere in my paperwork from the bank does it say, the insurance only covers you for a refurbished phone. I've gone around in circles but got nowhere!! They only supply refurbishred phones - Lifestyle group for Lloyds Bank!!!