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Natwest PPI
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fIIsion
Posts: 19 Forumite
Hi there folks.
Just as an introduction to my experiences with PPI. Ever since I first became aware of the whole PPI scandal and had seen/heard the TV adverts about reclaiming back thousands of pounds back in compensation, I was always confident that this would not apply to me.
I have had numerous credit cards, banks loans and other financial products in the past and had always declined PPI or not ticked the box asking if I required it.
About 2 months ago I did a PPI check with Capital One, purely on a whim thinking that they would tell me that no PPI could be found. To my astonishment, a few weeks later I received a cheque in the post for approxmiately £1100 relating to PPI found on an old credit card.
I was of course pleasanlty suprised to receive the money but also shocked that there was a possiblity PPI had been added to my account without my knowledge.
I have subsquently filled out PPI check forms for as many companies/products as I can remember. I do not have any of the paperwork so can not show evidence that I was mis-sold PPI on any product, however given my Capital One experience, I thought I had nothing to lose in asking.
RBS responded to one of my queries by giving me paperwork which outlined the products/account numbers I had with them (all Natwest loans and credit cards). There were several account numbers listed in a table which had a tab marked 'Has PPI'. All except two of the accounts were recorded as 'No', however two loans were recorded as 'Yes'. There was also amounts of £991 and £54 recored under the tab 'Insurance premium'.
I wrote back to RBS believing as had happened with Capital One, that it appeared i was charged PPI without my knowledge/consent.
RBS wrote back to me and claimed that there was no evidence that I had been charged PPI.
Of course I have no evidence to dis-prove this and I should probably just call it a day however the information provided to me from the initial PPI check seems to contridict what they are saying.
If no PPI was charged then why were the account numbers marked as yes to 'Has PPI' and what do the values of £991 and £54 relate to? If they were amounts i could have paid but was not charged then why not record the columns as simply No?
These accounts relate to personal loans I had, one from 1998 and the other from 2004. I was wondering if anyone had a similar experience and what was the outcome?
Just as an introduction to my experiences with PPI. Ever since I first became aware of the whole PPI scandal and had seen/heard the TV adverts about reclaiming back thousands of pounds back in compensation, I was always confident that this would not apply to me.
I have had numerous credit cards, banks loans and other financial products in the past and had always declined PPI or not ticked the box asking if I required it.
About 2 months ago I did a PPI check with Capital One, purely on a whim thinking that they would tell me that no PPI could be found. To my astonishment, a few weeks later I received a cheque in the post for approxmiately £1100 relating to PPI found on an old credit card.
I was of course pleasanlty suprised to receive the money but also shocked that there was a possiblity PPI had been added to my account without my knowledge.
I have subsquently filled out PPI check forms for as many companies/products as I can remember. I do not have any of the paperwork so can not show evidence that I was mis-sold PPI on any product, however given my Capital One experience, I thought I had nothing to lose in asking.
RBS responded to one of my queries by giving me paperwork which outlined the products/account numbers I had with them (all Natwest loans and credit cards). There were several account numbers listed in a table which had a tab marked 'Has PPI'. All except two of the accounts were recorded as 'No', however two loans were recorded as 'Yes'. There was also amounts of £991 and £54 recored under the tab 'Insurance premium'.
I wrote back to RBS believing as had happened with Capital One, that it appeared i was charged PPI without my knowledge/consent.
RBS wrote back to me and claimed that there was no evidence that I had been charged PPI.
Of course I have no evidence to dis-prove this and I should probably just call it a day however the information provided to me from the initial PPI check seems to contridict what they are saying.
If no PPI was charged then why were the account numbers marked as yes to 'Has PPI' and what do the values of £991 and £54 relate to? If they were amounts i could have paid but was not charged then why not record the columns as simply No?
These accounts relate to personal loans I had, one from 1998 and the other from 2004. I was wondering if anyone had a similar experience and what was the outcome?
House deposit..............£30000 :j
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Comments
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It was NOT simply "added" though, it would have been agreed to by you and would have appeared on every monthly statement when your account had a balance. Basically, your complaint was that you have forgotten agreeing to the PPI and never checked any statements. The bank will not have upheld you complaint on that basis, I'm afraid, but as they don't give reasons for upholding you'll never know why they actually paid out.I received a cheque in the post for approxmiately £1100 relating to PPI found on an old credit card. I was of course pleasanlty suprised to receive the money but also shocked that there was a possiblity PPI had been added to my account without my knowledge.
A question only the bank can answer I'm afraid. I suggest you ask them.If no PPI was charged then why were the account numbers marked as yes to 'Has PPI' and what do the values of £991 and £54 relate to? If they were amounts i could have paid but was not charged then why not record the columns as simply No?0 -
It is possibly an indication that you took loans with PPI, however there is no evidence that you paid for PPI - this could be as a result of the policy or the loan being cancelled early or previously being rebates.0
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If the OP cannot remember actually agreeing to any PPI, it's a cert he/she won't remember cancelling the PPI or ending the loan early of course...this could be as a result of the policy or the loan being cancelled early or previously being rebate(d).
As I said, a question only the Bank can answer with any certainty...0 -
Moneyineptitude wrote: »It was NOT simply "added" though, it would have been agreed to by you and would have appeared on every monthly statement when your account had a balance. Basically, your complaint was that you have forgotten agreeing to the PPI and never checked any statements. The bank will not have upheld you complaint on that basis, I'm afraid, but as they don't give reasons for upholding you'll never know why they actually paid out.
A question only the bank can answer I'm afraid. I suggest you ask them.
I used my Capital One experience as an example of where I had not agreed to paying PPI and if it were added, it was done without consent. Capital One upheld my complaint.
If I did not agree to PPI, I would not have had a reason to scrutinise my statements every month. You are suggesting that I agreed to PPI which is simply not true.House deposit..............£30000 :j0 -
Just contact them again with your paperwork they sent you and ask them to explain. They could be making mistakes ask so busy. Nothing to lose0
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I used my Capital One experience as an example of where I had not agreed to paying PPI and if it were added, it was done without consent. Capital One upheld my complaint.
If I did not agree to PPI, I would not have had a reason to scrutinise my statements every month. You are suggesting that I agreed to PPI which is simply not true.
Yes, you would have agreed. Capital One PPI was also added during a phone call to 'activate' the card. You have forgotten.
PPI is not added without consent except in very very rare cases.
It's on every staement with an outstanding balance, so no need to scrutinise, you would have seen the extra payment for something you didn't buy.Non me fac calcitrare tuum culi0 -
No, their investigation found other things wrong with the sale of your PPI or they simply decided to refund you without investigation as a business decision. Either way, you'll never know.Capital One upheld my complaint.
Claim companies have sponsored the myth that PPI was routinely added without the knowledge and permission of the customer.
Of course you had "reason" to check your statements, with or without PPI!If I did not agree to PPI, I would not have had a reason to scrutinise my statements every month.0 -
I absolutely agree with the above! If I had a pound for every claim I see that PPI was added "without my knowledge" then I would be a very wealthy man!
These comments are generally on cases where no PPI was ever taken out as well. It is a standard line from many CMC's who churn the same letters over and over. I could name one, where every single claim took the policy out on exactly the same date. I wont name them however!!I work in Data Protection and spend my days dealing with CMC's. Only here trying to help!!0 -
If I did not agree to PPI, I would not have had a reason to scrutinise my statements every month. You are suggesting that I agreed to PPI which is simply not true.
Some people are so cavalier and lazy with their finances. How things have changed over the decades. So many now don't reconcile their statements any more. Silly really as what else are they missing.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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