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Phone lines on cyber hold!

I'm waiting for BT to call me back, but it seems like it should be really simple.

I have three lines at work. Someone called in and I tried to connect them to a mobile telephone, but pressed the wrong button. Now I have two lines which seem to be "picked up," but I assume they are connected to each other and I have no way of disconnecting them.

Not sure if the above makes sense, but basically I have one line free and cant free the other two.
Pink Sproglettes born 2008 and 2010
Mortgages (End 2017) - £180,235.03
(End 2021) - £131,215.25 DID IT!!!
(End 2022) - Target £116,213.81
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