Holiday villa owners pull out last minute. What are our rights?

stelisevil

Hi there,

I'm looking for some advice or help regarding a holiday home being cancelled at the last minute.
Due to circumstances beyond our control, the villa we were due to be staying at in Spain has fallen through and we're now looking for something that sleeps 16 people for 2 weeks from tomorrow! :eek:
The villa was booked through an agency based in Spain. Apart from (presumably) a refund, what other rights do we have?
Oh, and does anyone have a spare 16 person villa in the south of Spain available tomorrow! :rotfl:

Aylesbury_Duck

stelisevil wrote: »

Hi there,

I'm looking for some advice or help regarding a holiday home being cancelled at the last minute.
Due to circumstances beyond our control, the villa we were due to be staying at in Spain has fallen through and we're now looking for something that sleeps 16 people for 2 weeks from tomorrow! :eek:
The villa was booked through an agency based in Spain. Apart from (presumably) a refund, what other rights do we have?
Oh, and does anyone have a spare 16 person villa in the south of Spain available tomorrow! :rotfl:

I'm not sure that you have any rights beyond a full refund. What insurance cover have you got?

JJ_Egan

Plus your rights will be under Spanish law not UK law .

stelisevil

Aylesbury_Duck wrote: »

I'm not sure that you have any rights beyond a full refund. What insurance cover have you got?

Just standard holiday travel insurance

garth549

Have you contacted the same agency to see if they can find you alternative accommodation?

You'll probably find the T&Cs allow them to cancel any time without having liability for your out of pocket expenses (flights etc). Very unfair.

Aylesbury_Duck

JJ_Egan wrote: »

Plus your rights will be under Spanish law not UK law .

Indeed. I suspect it will be quicker to claim from your insurer for any extra costs you incur if you have to make alternative arrangements or cancel altogether, plus get your refund from the villa agency of course. If you do make a claim, be sure to minimise your costs because the insurer will only pay out for mitigated losses.

wesleyad

A last minute airbnb might be doable, obviously not great chances given we are moving into peak season but worth looking

J_B

stelisevil wrote: »

Oh, and does anyone have a spare 16 person villa in the south of Spain available tomorrow! :rotfl:

We advertise our place in Cyprus on Holiday Lettings/Trip Advisor
https://www.holidaylettings.co.uk/


We have also used Owners Direct in the past. This now seems to be called Home Away https://www.homeaway.co.uk/


Good luck ...

DoaM

We've hired via Owners Direct previously, without issue.