Revised final bill

jonmon

Hi, after some advice please. We recently moved out of rented accommodation in April. We contacted EON with a final meter reading. The representative on the phone told us that they would just use the estimate as the final reading we were giving them was quite a bit more than what they calculated, even though we insisted on giving them the reading they declined and told us to close the account we needed to pay an outstanding £37.

We then receive a revised final bill at the end of May telling us we owe over £1000 for out final bill. We were on a fixed rate tariff for the last year. My complaint is that when we spoke to the representative on the phone we entered into a verbal agreement of which both parties agreed on the conditions to close the account. Therefore feel we are not obliged to pay the revised bill.

I have already written to EON and awaiting a response but just wanted to see if people feel we have a leg to stand on.

Mr.Everready

Do you have proof of the telephone call and the contents of that discussion ?

jonmon

i have proof the telephone call was made to EON, my assumption is they record all the phone calls. It does state that they do on their website

Benight

jonmon wrote: »

Hi, after some advice please. We recently moved out of rented accommodation in April. We contacted EON with a final meter reading. The representative on the phone told us that they would just use the estimate as the final reading we were giving them was quite a bit more than what they calculated, even though we insisted on giving them the reading they declined and told us to close the account we needed to pay an outstanding £37.

We then receive a revised final bill at the end of May telling us we owe over £1000 for out final bill. We were on a fixed rate tariff for the last year. My complaint is that when we spoke to the representative on the phone we entered into a verbal agreement of which both parties agreed on the conditions to close the account. Therefore feel we are not obliged to pay the revised bill.

I have already written to EON and awaiting a response but just wanted to see if people feel we have a leg to stand on.

Verbal agreements with phone jockeys don't override the legal written agreement you entered into with the supplier.

Robin9

Do you have the readings which are on the "final bill" and ones you gave EON

jonmon

Yes the meter reading I took and photographed is the same as the reading eon got which must have been given to them by the subsequent tenants. I have been looking through the bills and can't find out exactly when I gave them a meter reading prior to this but my feeling is quite a while ago which I know is my own fault.

Mr.Everready

I find it hard to believe "they" told you to pay £37 instead of £1037.



I'd give them a call and ask for someone to re listen to this call.

Former_E.ON_Company_Representative:_Malc

jonmon wrote: »

Hi, after some advice please. We recently moved out of rented accommodation in April. We contacted EON with a final meter reading. The representative on the phone told us that they would just use the estimate as the final reading we were giving them was quite a bit more than what they calculated, even though we insisted on giving them the reading they declined and told us to close the account we needed to pay an outstanding £37.

We then receive a revised final bill at the end of May telling us we owe over £1000 for out final bill. We were on a fixed rate tariff for the last year. My complaint is that when we spoke to the representative on the phone we entered into a verbal agreement of which both parties agreed on the conditions to close the account. Therefore feel we are not obliged to pay the revised bill.

I have already written to EON and awaiting a response but just wanted to see if people feel we have a leg to stand on.

jonmon wrote: »

i have proof the telephone call was made to EON, my assumption is they record all the phone calls. It does state that they do on their website

jonmon wrote: »

Yes the meter reading I took and photographed is the same as the reading eon got which must have been given to them by the subsequent tenant's. I have been looking through the bills and can't find out exactly when I gave them a meter reading prior to this but my feeling is quite a while ago which I know is my own fault.

Hello jonmon and welcome to the Forums.

I'm sorry if one of our advisors told you the wrong thing. Please continue with the complaint. This will help us identify the advisor and listen to the call. It sounds like a serious amount of re-training is needed here.

Taking accurate meter readings at every opportunity is basic and to use an estimate when you offered an actual reading was completely the wrong thing to do. Once we received the right reading, we'll have started the new tenants account to this and automatically used the same reading to rebill your account so the charges covered the amount of energy used.

Sorry again for the inconvenience caused jonmon .

Malc