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Avro - What happens if they go bust? Does the new provider keep you on same price?

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  • Benight
    Benight Posts: 418 Forumite
    100 Posts
    brewerdave wrote: »
    I asked the question some time ago ,re the possibility of nobody bidding for the business of a defunct Company. I was assured at the time that OFGEM had the power to co-opt/compel a Utility supplier to take over the affected customers, if no bids appeared.
    Yes, Ofgem as regulator will always appoint a SoLR, even if no supplier bids (but so far Ofgem has always received bids)
    brewerdave wrote: »
    Re a later comment from Benight on credits due from a failed supplier - the problem might arise if the SOLR have agreed a credit with the administrators BUT the customer thinks he has been short changed by the failed Company.

    I currently have that situation with the failure of One Select and the SOLR ,Together Energy.
    My latest phone conversation with TE suggested that they wanted me to deal with the One Select administrators to get the credit balance altered!!:mad:
    I asked for that in writing but nothing has appeared as of yet!

    Yes, the SoLR will only refund according to the final bill of the collapsed supplier.
    Where an issue arises with the accuracy of that final bill, it is for the failed company (i.e their administrators) to resolve, as per this earlier thread I gave advice in :)

    https://forums.moneysavingexpert.com/discussion/6008872/ovo-energy-energy-ombudsman-complaint

    There are usually very few issues regarding the final bill in such instances (other than it's often late) - it simply uses a final meter reading, the same one as the new SoLR uses to start their billing from , and the date the SoLR starts billing is agreed so that the old supplier bills up to that date in regards to standing charges.
  • Benight
    Benight Posts: 418 Forumite
    100 Posts
    edited 4 June 2019 at 3:17PM
    ...I probably could do if I was inclined to spend the time searching,...
    I put it to you that you would not be able to do so, for the reason I explained earlier. ;)

    - happy to be proven wrong though :)
  • Biggus_Dickus
    Biggus_Dickus Posts: 1,636 Forumite
    1,000 Posts Third Anniversary Name Dropper Photogenic
    Benight wrote: »
    I put it to you that you would not be able to do so, for the reason I explained earlier. ;)

    - happy to be proven wrong though :)
    ...you can put it wherever you like.:D
  • brewerdave
    brewerdave Posts: 8,715 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Benight wrote: »

    There are usually very few issues regarding the final bill in such instances (other than it's often late) - it simply uses a final meter reading, the same one as the new SoLR uses to start their billing from , and the date the SoLR starts billing is agreed so that the old supplier bills up to that date in regards to standing charges.


    Unfortunately the problem I have ,is not the changeover reading from the failed Company to the SOLR, but the start read used by the failed Co.(One Select) on their final bill which doesn't agree with the final read already used by the supplier before them.

    Since Together Energy have handled all the admin. concerned including sending me the "final" statement and have given their own Customer Services as contact for queries,it doesn't seem unreasonable to me ,that they should deal with the administrators of the failed supplier -not me!!
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