Bad Advice Caused Massive Phone Bill

Takmon

jraff wrote: »

Hi all,

I recently had a credit card bill that was due for payment, but I was abroad (in the Philippines).

I tried to pay multiple times using my Natwest Current account and there was an error with their Visa Secure system.
imgur .com/o9fXrZr
(apparently I'm not allowed to post links, so have added a space)

I contacted @Natwest_Helps on twitter, and they advised me that the only way to pay it would be by calling them and speaking to their fraud department to resolve whatever this error is. I was hesitant to do it because I didn't want to face the charges of an international call, but after speaking to them, it seemed like the only way to resolve it and the bill had to be paid that day, so I went ahead and called.

imgur .com/6px19Ss
imgur. com/sBdivUk

After spending about 6-7 minutes on hold, I got cut off because I hit the additional spending cap on my ID mobile SIM. This call had cost me £69 and nothing had been resolved.

I went back to @Natwest_Helps and asked them is there absolutely no alternative method to pay this bill, and they informed me that I can do it via online baking as normal payment.
:wall:

Is there any kind of compensation I can pursue for this huge phone bill I've incurred due to their negligent advice, or am I just out of luck?

Any help would be greatly appreciated, cheers.

The Statement would clearly show all the different way you could have paid this bill. Have you never read your credit card statement ever because you should have known this?. It's also not their fault you left it to the last day to pay it and went travelling with an unsuitable phone contract.

It seems you have made a lot of mistake here which hopefully you will learn from but probably not because you seem to think it's their fault your so dis-organised.