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Online Fraud, Halifax no help

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Comments

  • Emily_Joy
    Emily_Joy Posts: 1,528 Forumite
    Seventh Anniversary 1,000 Posts Photogenic Name Dropper
    To me it doesn't sound like an online fraud at all. To start with, is she registered for online banking at all? Have they not changed the online banking passwords when setting up her a new account? I suspect the card has been copied and details were read by a cash machine. It is easy enough to read the name and account details from the card once it is inserted and subsequently an online search will give the address and the phone number.
  • N1ckS
    N1ckS Posts: 251 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Your friend seriously needs to consider changing their phone number. It's highly likely they will be targeted in future given what's happened.
  • Terry_Towelling
    Terry_Towelling Posts: 2,279 Forumite
    1,000 Posts Second Anniversary Name Dropper
    edited 2 June 2019 at 3:14PM
    I think we need OP to come back and answer some of the questions posed before we get too carried away here.
  • waamo
    waamo Posts: 10,298 Forumite
    10,000 Posts Seventh Anniversary Name Dropper
    It sounds as though she is repeatedly giving out her details to someone. Should she really be looking after her own finances?
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