Energy Bills Rocketed but Consumption the Same

scottishlass1979

I gave them meter readings over the phone in December, and these have not been logged in my account.

This is the meter history;

January (estimated) 68465 - 99956
April (estimated) 827 - 71970
May (reading) 1539 - 72541

I don't understand the difference between January and April? Furthermore, I have found an online bill dated March this year, from January 2015 to December 2018 (why a three year bill? this ) saying I was £396 in debit, Up until December 2018 I had always been in credit, with previous meter readings supplied by myself in July and September, and the December one which apparently hasn't been logged at their end. A lesson learned for me to do things over the phone and trust that they have been logged, and to give quarterly readings at their request, rather than monthly.

scottishlass1979

we are moving house on the 3rd so this will be interesting to see..... I have notified them of this in writing but they have not acknowledged it

Robin9

scottishlass1979 wrote: »

................

I think you may have some of these the wrong way around

Jan 99956 - 68465
Apr 00827 - 71970
May 01539 - 72541

Go back in time -when was the last ACTUAL or CONSUMER reading

scottishlass1979

We did the consumer reading in May, the last consumer reading logged for us is September 65324 - 99115

Your order of the numbers makes sense, but I have copied the order from the online history.

thanks

Robin9

I calculate you have used £1450 since Sept. How much was your DD and were you in credit or debit in September. I suspect Green Energy is playing a catch up following a serious underpayment of DD

scottishlass1979

January 2018 we were paying £124 montly DD and were in credit of £369
September 2018 we were paying £112 monthly DD and were in credit of £229

Robin9

Sept 2108 - May 2019 = paid £1237 but due £1450* so you owe GreenEnergy £213

* I can refine that if you give me rates and standing charges.