HSBC nightmare

sheramber

xylophone wrote: »

The HSBC account is not a joint account?

If not, how are you able to use telephone banking on the account?

The account is not actually suspended at all since your husband can withdraw/transfer using the app?

If your husband has been making regular payments to CAP it seems very odd that this one has failed - did CAP's bank reject it?

Clearly you want an explanation from HSBC but I don't quite see where the hardship lies if your husband can access the account.



If the £1400 you mention is the payment to CAP, you wouldn't have expected to have it since it would have been paid away - with regard to the maintenance and paypal payments, your husband has only just found out that they weren't paid and are in the suspense account?

The OP phoned CAP not HSBC. Presumably the debt management plan with CAO is joint since the OP say we have a debt management plan.

I read it that the £1400 is in the HSBC account which is the balance of husband's wages that are paid in.

helenmumoftwins

The £1400 is the money that should have gone into the cap plan from last month's wages but didn't and we can't get hold of. As a result we have had to pay 2 month's rent out of this month's wages and use some of my household budget as well to cover urgent bills. He transferred this last week and it's gone to cap no issue. I have been ringing cap and he's been dealing with HSBC because it's his account. I was in the room when he made at least 2 phonecalls

helenmumoftwins

The £1400 has vanished into thin air. HSBC say it's in a holding account pending fraud checks. It's not showing on his balance and he has no way of getting at it.

JuicyJesus

Did HSBC definitely say "fraud checks"?

helenmumoftwins

Yes and it would be sorted in 3 days. They've said that repeatedly