Switching question

DragonM

I switched from Pure Planet to EDF as it came out best in saving money on your energy calculator.



I was paying £99 a month with PP, now EDF are taking £161 a month - I cannot see how this is cheaper! And there is a £70 charge for early exit so I cannot just go back. Am I now stuck with this incredibly high price for a further 11 months ?



I have had a long web chat with EDF about a refund was promised within 5 days which did not materialise. Nor did I get the requested conversation transcript. Have just emailed a complaint requesting a refund of the nearly £200 credit on my account (yes, I know how DD works but this level of credit is ridiculous) and a reduced monthly payment to £100.


I appear to be worse off for switching!!

Robin9

Let's have some actual consumption and tariff details please. What info did you give EDF when you switched - that you had been paying £99 or that my actual consumption for 12 months was x kwh.

I assume E7 - a day/night split would be good please>

Have you been reading your meter - if not EDF will be having a guess

wild666

What I do before I do any switch is find the price per Kw/h then work out the price for the year minus the standing charge, then the daily charge multiplied by 365 if that is substantially cheaper than the price of the present supplier then add 5% for VAT and see if you save. You might have been seeing old prices for the charges or they might charge a higher DD in winter and a lower DD in summer.
If the £161 a month builds up a large credit ask for it back they will keep one months DD and credit the rest pay into your bank

Talldave

Pure Planet charge a lower amount for half the year so you don't build up a credit; you pay more during autumn/winter so you don't build up a debt. Some like it, some don't but it makes comparisons on a monthly basis irrelevant - you need to look at the annual cost.


Pure Planet do not do E7, so that's not part of the equation.


EDF's direct debit was presumably set up based on the figures you gave them at the time of switching. Did you give them actual annual consumption figures in kWh or just a guess?