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Faulty Car - Short Term Right to Reject
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Hello
I bought Audi A3 2008 from a main dealer on 23rd April 2019 with 2 year mechanical and breakdown cover (cover up to £3000).
On second day after purchase I was on motorway when Glow plug flashing light appeared and car dropped its speed. i contacted dealer and he offered repairing that i accepted. After first repair he told me that there was a faulty glow plug that has been replaced.
Next day same thing happened on motorway and glow plug flashing light appeared again. i took that car straight back to dealer and he told me that they would do further investigation. This time dealer told me that there was cut in a pipe near turbo which was replace and car was fixed.
But problem was still not resolved and along with glow plug flashing light engine management light also turned up. I contacted dealer again. This time dealer asked me if i could leave this car for few days so that they could have detailed check then they would be able to fix the issue. I asked them for courtesy car as I have to go to work 30 miles from my home everyday. But they told me that all courtesy cars are fully booked and they cannot help me in this. anyways I gave them my car for repairing. After three days they told me that they have found the issue. the turbo is faulty and they will replace it to fix this car.
But this time they told me that they would use my break down cover to repair my car (cost around £1000) and they booked my car again for repairing after two weeks (so again I have to work on trains or with friends and family help). I asked them to repair it on their cost not on my cover which they refused. they told me that If i would not have bought warranty cover then they would fix it on their cost but now i have a cover so they will use it.
As I was still in 30 days time I decided to reject this car and sent them a rejection letter after giving them 2 chances to repair. Next day I received call from manager and he told me that I cannot reject this car as they have found the issue and they want to fix it (on my breakdown cover) and this time car will definitely be fixed. I refused to give them my car and asked for refund which they declined.
I paid them using debit card and part exchanged my old car. during this whole process I missed 7 days of my work and now going to work on taxi+train+bus which takes more then double time then going on my own car and i have to pay extra travelling cost.
Anyone please guide me what should i do next and what are my rights in this situation?
Thanks
I bought Audi A3 2008 from a main dealer on 23rd April 2019 with 2 year mechanical and breakdown cover (cover up to £3000).
On second day after purchase I was on motorway when Glow plug flashing light appeared and car dropped its speed. i contacted dealer and he offered repairing that i accepted. After first repair he told me that there was a faulty glow plug that has been replaced.
Next day same thing happened on motorway and glow plug flashing light appeared again. i took that car straight back to dealer and he told me that they would do further investigation. This time dealer told me that there was cut in a pipe near turbo which was replace and car was fixed.
But problem was still not resolved and along with glow plug flashing light engine management light also turned up. I contacted dealer again. This time dealer asked me if i could leave this car for few days so that they could have detailed check then they would be able to fix the issue. I asked them for courtesy car as I have to go to work 30 miles from my home everyday. But they told me that all courtesy cars are fully booked and they cannot help me in this. anyways I gave them my car for repairing. After three days they told me that they have found the issue. the turbo is faulty and they will replace it to fix this car.
But this time they told me that they would use my break down cover to repair my car (cost around £1000) and they booked my car again for repairing after two weeks (so again I have to work on trains or with friends and family help). I asked them to repair it on their cost not on my cover which they refused. they told me that If i would not have bought warranty cover then they would fix it on their cost but now i have a cover so they will use it.
As I was still in 30 days time I decided to reject this car and sent them a rejection letter after giving them 2 chances to repair. Next day I received call from manager and he told me that I cannot reject this car as they have found the issue and they want to fix it (on my breakdown cover) and this time car will definitely be fixed. I refused to give them my car and asked for refund which they declined.
I paid them using debit card and part exchanged my old car. during this whole process I missed 7 days of my work and now going to work on taxi+train+bus which takes more then double time then going on my own car and i have to pay extra travelling cost.
Anyone please guide me what should i do next and what are my rights in this situation?
Thanks
0
Comments
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Your rights are pretty straightforward. Under the Consumer Rights Act 2015 you can reject within 30 days for a full refund, regardless of whether they want to fix it or not, you do not have to accept any repairs. You could also remind them that under the same legislation they are only allowed a single attempt at repair anyway, so again you do not have to accept any further repairs.0
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STRR isn't in play here ... seller has had an opportunity to remedy the problem and the goods still don't conform to contract. OP can use the Final Right to Reject.0
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STRR isn't in play here ... seller has had an opportunity to remedy the problem and the goods still don't conform to contract. OP can use the Final Right to Reject.0
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Car returned to dealer after using ADR services but dealer refused to refund me the money that he took for extended warranty. he told me that extended warranty is now out of 14 days cooling off period and its non refundable!0
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Can you transfer the warranty to the next car you buy?0
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foxy-stoat wrote: »Can you transfer the warranty to the next car you buy?0
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