PPI complaint - stuck what to do now

dunstonh

Lloyds didnt sell PPI on personal current accounts. Only business accounts.

- Overdraft - It states "Thank you for getting in touch with us about payment overdraft protection sold with the above account. This is a form of payment protection insurance" but then the next line states "Our records indicate that a PPI policies were not taken out the the product(s)quoted above. Therefore, I'm unable to investigate your concerns further" and I just don't know what to make of it, it's saying my dad bought it but then saying he didn't?

No it doesn't.

The response has to summarise your complaint and then give a response. Lets break it down:

Thank you for getting in touch with us about payment overdraft protection sold with the above account. This is a form of payment protection insurance

That summarises a complaint was made about overdraft protection which is a form of payment protection insurance.

Our records indicate that a PPI policies were not taken out the the product(s)quoted above.

They then respond to that complaint point by saying that no PPI was taken out on that product.

- Commercial Overdraft CORI (Commercial Overdraft Repayment Insurance ) / BLRI(Business Loan Repayment Insurance ) - Asking to provide more information ;SC/AC,Documentation of PPI,Business name. Now with this one it's says "unknown" on loan/account reference and business name. Now my concern is that they've found it and have the information yet are unwilling to pass on the information or are acting as if they don't have me knowing it's been so long and a high chance to have no paperwork as both these products I believe were missold entirely due to what he has told me when taking out the product.

These were typically used with Limited companies rather than self-employed. So, they need to know the business details as they have to verify the details with companies house. Limited companies are an entity if their own right and not linked to personal accounts.

Danny16

Dunstonh - thanks for the help in clarifying the POP and what the letter is stating for me, it makes much more sense too me now. This is the first time I'm doing this so the way things are worded can leave me somewhat puzzled.

In regards to CORI/BLRI he had that attached to his Company/business.
After extensive talking with my dad and possible places to maybe get paperwork (long shot due too age) he has informed me that a solicitor dealt with all his debts and in paying them off.
As my dad only has the company name would it be worth getting in touch with this solicitor too potentially see if he has any of the original documentation to do with the financial product(s)?

Thanks again dunstonh and everyone else