SNAD Collection Only

theonlywayisup

Emily_Joy wrote: »

I've actually spent the day marking students' exams. I will try later this week.

Don't dally, you get a finite amount of time to open a claim.

Emily_Joy

soolin wrote: »

It isn't possible, if you read back through the thread no one has suggested that is the case.

I was thinking about the moral part. It is a bit irresponsible to list an item as "excellent condition" without testing it.

I've chatted to eBay today and was reassured that the return postage will have to be paid by seller. The support did open the NAD case for me, so now waiting.

mgdavid

Emily_Joy wrote: »

I was thinking about the moral part. It is a bit irresponsible to list an item as "excellent condition" without testing it.

I've chatted to eBay today and was reassured that the return postage will have to be paid by seller. The support did open the NAD case for me, so now waiting.

As a seller of a collection-only item I would expect any buyer with an ounce of common sense to ask for it to be tested whilst collecting it.
As a buyer of anything electrical or mechanical, if the listing doesn't state one way or the other then I always ask the question 'does it work' before bidding or buying.

NBLondon

Emily_Joy wrote: »

Thank you for taking time to explain this to me. I think I have been lucky for years - it never occurred to me that it is possible to state "excellent condition" when the item doesn't work.

Emily_Joy wrote: »

I was thinking about the moral part. It is a bit irresponsible to list an item as "excellent condition" without testing it.

Having been in this position as a seller - it is possible for an electrical item to be working and in excellent condition at the time of listing or indeed at time of despatch but have been invisibly damaged in transit e.g.. internal connection shaken loose.

mgdavid wrote: »

As a seller of a collection-only item I would expect any buyer with an ounce of common sense to ask for it to be tested whilst collecting it.

When I got caught in this situation, I offered that to the buyer and he declined. He raised a SNAD a couple of weeks later and eBay found for me - on the basis that the item might have been damaged by him or his mate with a van who picked it up.

So it could go either way depending on the mood of the eBay rep at the time or whether the seller can detect the fault and fix or try and claim from the carrier.

Good Luck!