Faulty car, repaired once what are my rights?

Toronmartin

Hi all,

At the start of April/end of March I purchased a car on hire purchase from a dealer up in Scotland. I am based in Lincolnshire.

Since then it did not take long for the car to begin causing problems. Juddering and shaking in idle. So I had the diagnosis done by Audi in Lincoln and they quoted £450 for further diagnostics. I made the dealership aware what was happening and they wanted the car sent up to them for repair ‘courtesy’ of their ‘1 moth free warranty’, which isn’t really warranty because they would have had to repair the car regardless.

Anyway, I got the car delivered using a transporter for the cost of about £350. They agreed to arrange for a delivery back. Almost 4 weeks go by without a car and my constant badgering of the dealer for more information, they could only tell me that they have changed everything but the kitchen sink and a new timing chain and bridge kit cured the fault finally.

Now having the car back for about 2 1/2 weeks now the car has now gone in to limp mode with an engine management light illuminated. The car is now completely un-drivable to get me to my place of work.

I have given the dealership a chance to repair it and the car clearly has issues that I am no longer prepared to deal with, am I entitled to reject the car through my finance provider, and if so will I have to pay out for delivery of the vehicle back to their garage, what are my rights?

T

societys_child

Sounds like they fixed the first fault, now you have another.


Must be something very special to travel all that way to buy it. What is it?

Toronmartin

Full spec Audi S3, good value for the price. It seems like they’ve caused another fault as the engine management light came on before on the original fault.

neilmcl

Yes, you do have the right to exercise your final right to reject. You need to contact the dealer and the finance provider.

neilmcl

Toronmartin wrote: »

Full spec Audi S3, good value for the price. It seems like they’ve caused another fault as the engine management light came on before on the original fault.

Ever wondered why

Mercdriver

You can exercise your right to reject, but key is that you will have to get the car to them.

Mistral001

You cannot "reject" this car as it is not your car. It is owned by the finance company until you have made all the payments on it.

DoaM

Mistral001 wrote: »

You cannot "reject" this car as it is not your car. It is owned by the finance company until you have made all the payments on it.

Yes you can ... if you reject the car (and the seller accepts without a huge battle) then the finance contract unwinds. Alternatively you raise a S75 claim against the finance provider on the same basis as the claim was made against the seller.

Under the Consumer Rights Act 2015, the seller is liable for all costs in providing a remedy. However, if the OP arranged collection/shipping of the vehicle originally after purchase, then OP is liable for costs in getting the vehicle back to the seller. (What matters is whether this contract falls under "distance selling" rules).

jaybeetoo

Why, why, why do people buy used cars miles away from where they live? Unless it is a unique car (e.g. a vintage Ferrari), it is utter madness. I see it coming up on these forums so many times.

EdGasketTheSecond

Maybe what you want to buy, when you want to buy it is not available anywhere nearer?