getting annoyed now...where is my cashback???

GrahamJeffs

For over 6 weeks now I have been trying to get answers to why my cash back hasn't been paid despite my switch happening LAST OCTOBER!!!


Here's hoping that someone living, who is in the know, and can investigate can please help me.


"MSE Chris" responded on 02/04/19 however I have sent several emails since and haven't even had he courtesy of a response!!!


PLEASE HELP ME AS I'M REALLY GETTING NARKED NOW!



Graham

Benight

GrahamJeffs wrote: »

For over 6 weeks now I have been trying to get answers to why my cash back hasn't been paid despite my switch happening LAST OCTOBER!!!


Here's hoping that someone living, who is in the know, and can investigate can please help me.


"MSE Chris" responded on 02/04/19 however I have sent several emails since and haven't even had he courtesy of a response!!!


PLEASE HELP ME AS I'M REALLY GETTING NARKED NOW!



Graham

What did the reply you received from MSE Chris say exactly?

What was the nature of your enquiries in each of the several emails you have sent since?

Do you think someone may have got narked with you and put you on ignore?

GrahamJeffs

If someone from MSE is reading this can you please help me?

The crux of the reply was:-


"As it's been over 6 months, I've asked the team at MoneySuperMarket (who issue cashback and liaise with suppliers) to look into this for you. This may take a little while to resolve, as we're reliant on your supplier getting back to us. As soon as we hear back from it, we'll get in touch to provide you with an update."


...however I forwarded confirmation from my supplier that the switch was complete in my email to MSE of 28/03/19.


Subsequent emails asked for any progress or an update.



...and no I don't think anyone would get narked and ignore me as I am very polite!


If someone from MSE is reading this can you please help me?


Thanks


Graham

Benight

Ignored !

GrahamJeffs

Thanks


You've been a great help...


Hopefully someone with some clout will read this and respond.


Or does anyone have Martin Lewis' private email address?



Graham

elsien

Martin sold the site a long time ago - I don't think you'd get very far there.