Car lease order cancellation

heronbommie

I placed an order for a car on PCH (lease) in April with an expected delivery date of Sept but since the order my circumstances have changed and I would like to cancel it. The order was placed via email with the dealership and I was not required to pay a deposit. On the order form terms and conditions there is a section stating that "Distance and off premises contracts" can be cancelled with no penalty up to 14 days after receiving the goods, but there is also a section regarding 'Cancellation' that states that this can only be done in agreement with the company and they can claim back their 'fees', except when covered by law. I believe my contract is covered under distance selling and that I can cancel without penalty, am I right?
Thanks

DoaM

You'll be covered by The Consumer Rights Act 2015, and also (since this was a distance transaction) by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You'll need to read these Acts to see what and how any cancellation may affect you.

bris

So you bought a car without seeing it or test driving a similar model?


Highly unlikely, I will assume you visited the dealership first before making up your mind. Please explain how you came to choose the car.

DCFC79

bris wrote: »

So you bought a car without seeing it or test driving a similar model?


Highly unlikely, I will assume you visited the dealership first before making up your mind. Please explain how you came to choose the car.

People do buy a car without viewing it or test driving it, a newbie in a previous thread mentioned they had bought a car without viewing or test driving it.

heronbommie

bris wrote: »

So you bought a car without seeing it or test driving a similar model?


Highly unlikely, I will assume you visited the dealership first before making up your mind. Please explain how you came to choose the car.

I liked the colour

heronbommie

Distance selling is becoming more common n the car industry

Hunter_Jaeger

bris wrote: »

So you bought a car without seeing it or test driving a similar model?

I do.

But I will have done my research first if it's a model I haven't owned before.

Having said that most cars have been undriveable salvage which I can't test drive.

Last two cars I have had a small test drive in as they were repaired salvage bought privately but that was really just to check they were repaired to a satisfactory standard.

Most cars are much of a muchness these days and you will be quibbling over whether the dash is soft touch etc.

I will do everything to avoid going to a dealer.

agrinnall

bris wrote: »

So you bought a car without seeing it or test driving a similar model?


Highly unlikely, I will assume you visited the dealership first before making up your mind. Please explain how you came to choose the car.

Why does it matter? The OP has said that their circumstances have changed, so the issue isn't the car itself, regardless of whether it was viewed or driven before ordering.

DoaM

agrinnall wrote: »

Why does it matter? The OP has said that their circumstances have changed, so the issue isn't the car itself, regardless of whether it was viewed or driven before ordering.

It matters because ... if the OP had any face-to-face dealings with the seller prior to the distance transaction then it's possible that the distance selling protections in the CCRs may be lost.

CardinalWolsey

agrinnall wrote: »

Why does it matter? The OP has said that their circumstances have changed, so the issue isn't the car itself, regardless of whether it was viewed or driven before ordering.

It does matter, because if the OP had previously visited the dealership, and discussed / driven the car, then despite them then ordering via email, it would not be considered a distance sale, and those portions of the regulations would not be applicable. This directly impacts the cancellation process, and the rights / remedies of the dealership. So yes, the OP's circumstances may have changed, but they would still be bound by contractual terms.

heronbommie

I didn’t have a face to face, or even a telephone call. All email.