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Anthony_Rose
Posts: 2 Newbie
in Energy
Approached for installation of smart meters, SMS on behalf of Shell energy, I was indifferent until informed of £60 off my utility bill. I agreed, then checked with Shell following day. BS !!!!
I cancelled. Shell raised a complaint, no communication with me, was resolved 2 days later !!?
I cancelled. Shell raised a complaint, no communication with me, was resolved 2 days later !!?
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Anthony_Rose wrote: »Approached for installation of smart meters, SMS on behalf of Shell energy, I was indifferent until informed of £60 off my utility bill. I agreed, then checked with Shell following day. BS !!!!
I cancelled. Shell raised a complaint, no communication with me, was resolved 2 days later !!?
It's generally not a good idea to respond to unsolicited text messages.
Shell Energy is currently offering a credit of £15 per fuel (£30 total) to punters who sign up to their Smart tariff.
Shell Energy is a bit on the pricey side and appears quite some way down the list on comparison websites. I don't think Smart meters would be enough to encourage me to switch to them.
What resolution to your complaint do you want or expect?0
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