just bought a new used car, dealer problems

EdGasketTheSecond

You could see if a windscreen company can do a repair; if they say no and it needs a whole new screen then keep pestering the dealer. If they won't budge you might have to start a small (legal) claim procedure but if the salesman changes his story (to say it was there all along) then you might not win the case.

AdrianC

AmandaIndie wrote: »

my mistake, it was the RAC site. The crack is around 15mm, not under 10mm. unfortunately as a new user, I can't post a link, but it is rac.co.uk/ how-to-deal-with-damaged-windscreens, around two thirds of the way down the page.

Can a cracked windscreen fail an MOT?

Damage on your car's windscreen could result in an MOT fail.
If there is damage of 40mm in size, anywhere on the windscreen, your vehicle will fail its MOT. The crack will need to be fixed before being re-tested.
However, even a 10mm-sized damage on a cracked windscreen results in MOT failure if it falls within what is known as windscreen Zone A. This zone is the section of the windscreen that is 290mm wide and centred on the steeling wheel - in other words, directly in the driver's line of vision.

So there we go - they agree that <10mm is perfectly acceptable for MOT purposes.

And, yes, 15mm is bigger than 10mm.

m0bov

You can either drop the car back and leave it with them to repair and if they don't repair it, sue for the replacement.

Or you can claim on your insurance and then sue for the excess.

Sometimes the only way is to kick up a fuss so go in on a busy saturday morning and make some noise.