Problem with new kuga on finance repeatedly in garage what are my rights

samtaylor1986

Hi all. I took out a pcp on a Ford Kuga January 2019. Since having the car it has been returned to the garage I believe 6 times in total for repair of ‘faults’ to the car. On picking up the car the sat nav radio console was faulty and would turn over on its own; rang ford straight away and several weeks later and 4 trips to two different garages the console was fixed. Took so long as more than twice the garages had the car for a few days said the fault was fixed as soon as I drove it home the fault occurred again.

They finally replaced the console and this fixed the problem. Within a week the engine management light came on so another trip back to the garage where they said the DPF was most likely clogged and needed ‘cleaning’. The car is regularly driven on a motorway at 70mph. On the day they had planned to return the car after having it for several days they phoned to say the engineer was bringing it back and yet again the light came on. Car has now been in the garage for at least three weeks. They are now replacing the DPF but have said they don’t know when it will be delivered possibly next week they’re not sure. I’ve queried to reject the vehicle but they seem to be putting me off this saying it’s a very lengthy process. They have provided me with a courtesy car but surely that’s the least they can do on a car I’ve only had since January and has probably been in a garage for 6 weeks of that time?

any help advice much appreciated

thanks

sam

System

Your choices are reject it or not, you certainly have the right to. They've provided you with a replacement car so you've no additional costs to claim for so it is down to whether or not you want to keep it.

samtaylor1986

Thank you Tarambor

I think reject is the way I’m going to have to go. I don’t know whether they are trying to put me off but they are saying it’s a lengthy process that could take weeks to sort.

Has anyone ever rejected a car?

jamestay1

I had to reject my brand new car after 25 days. I told the dealer I was rejecting it , they said to tell the finance company, they said it wasn’t there problem. A few hours later they called to say the would replace it. Good luck !
Got the replacement car a week later (brand new )

sheslookinhot

The dealer will say it's lengthy process to reject the car, simply because they do not want you to reject it. You have lost confidence so rejection may be the way forward for you, firmly.

alfie1950

OP.....70mph won't necessarily regenerate the DPF.
If you are in 6th gear you revs may still be too low.
At least once a week you should do around 12-15 miles with the revs above 3000rpm .
So if on the motorway drop down to 4th gear and still do 70mph to ensure the revs stay above 3000rpm.