Faulty Equipment!!

PhillDF

Hi,

Thanks for your reply, I purchased the system as a sole trader, I scaled down my business over 10 years ago and transferred across to sole trader status as I am a simple one person set up.

PhillDF

Hi, thanks for your reply.
I purchased the system and paid for it in full from
my personal bank account as I am a sole trader.

PhillDF

I am still a bit unsure of where I stand?
Do I have a case to raise based on the company failing in their T&Cs and not repairing the equipment, tomorrow will be yet another attempt by them to repair it so that will be 4 attempts?
How many attempts are permitted before enough is enough? How long is a piece of string?

DoaM

We haven't seen the T&Cs of the contract between yourself and the seller, so we can't say. Remember - you're not a consumer here, this was a B2B contract regardless of you being a Ltd company or a sole trader.

Manxman_in_exile

Unless you can do a s.75 as shaun from Africa suggests, looks like it comes down to their T&Cs.


If it's a bit of kit costing £12k plus and isn't working as it should, it might be worth considering seeking paid for legal advice. Some solicitors will offer a free 30 minutes consultation. If you don't already have a solicitor, 'phone around.


Do you belong to a trade body or local business network where you could seek advice?

Paul_DNAP

shaun_from_Africa wrote: »

How did you pay for the system? as it's possible that you might have S75 rights to help you if you made the purchase when you were a sole trader and some or all of the purchase was made by way of credit.

https://www.moneysavingexpert.com/shopping/section75-protect-your-purchases/

That would be Section 75 of the Consumer Credit Act - the OP isn't a consumer, so I don't think that legislation applies in this situation.

Manxman_in_exile

Paul_DNAP wrote: »

That would be Section 75 of the Consumer Credit Act - the OP isn't a consumer, so I don't think that legislation applies in this situation.

I don't think your right about this. It's cropped up before and it has been pointed out (by unholyangel I think?) that it isn't necessarily restricted to consumers.

waamo

It applies to sole traders too https://www.financial-ombudsman.org.uk/publications/ombudsman-news/62/62-consumer-credit.htm