Time scale on when to chase

Gettingtherequickly

Hi

I submitted a PPI claim to BOS, who were quite prompt in acknowledging and giving time scales. They advised that I should have a response by 22nd April, as that was Easter weekend, I didn't realistically expect anything. On 27th March, received a text that they had almost completed the review and I would hear something soon.

Have heard nothing since, when would be a reasonable time to contact them for an update?

Nasqueron

Whenever you like. They have 8 weeks before you can go to the FOS but otherwise no real hard deadline to respond.


Assuming you mean complaint of course, not trying to claim on the PPI policy?

[Deleted User]

Gettingtherequickly wrote: »

On 27th March, received a text that they had almost completed the review and I would hear something soon.

Have heard nothing since, when would be a reasonable time to contact them for an update?

You can contact them anytime and I personally would have done so well before now.

You can also now refer your complaint to the Ombudsman if you wish, as the Bank are only allowed eight weeks to consider your complaint. This may be counterproductive, however, since it will doubtless delay your complaint still further.

Gettingtherequickly

Thank you, will sort out chase up tonight!

angof80

Dear All - new to this so please excuse any errors etc.
Looking for some kind advice. Have been refused a ppi on a mbni card - 3 year complaint bar of whichbi had no idea existed. They claim to Have written to me in April 2013 - requested copy of letter 4 weeks ago was promised within 14 days but has not been sent to me - I think as the claimed one never was. Importantly I have a letter from mbna in April 2014 confirming receipt of my correspondence relating to my cancellation of the ppi. I can find my sent letter from my storage archives but this would have complained and requested the cancellation. Any thoughts please as to how best go back to mbni ?
Best regards Andrew

-taff

A correctly applied timebar can't be overturned and as you were living at the same address a year later, there's nothing you can do.

[Deleted User]

angof80 wrote: »

They claim to Have written to me in April 2013 - requested copy of letter 4 weeks ago was promised within 14 days but has not been sent to me - I think as the claimed one never was.

If their records show a letter inviting you to complain was sent to you, then them failing to send you a copy now does not indicate it was never sent. Write again requesting the contents of said letter if you want, but it will be a very carefully worded generic letter inviting you to complain if you have reason to. They will have this on file, but it won't help your case.

In addition, you say you cancelled the PPI a year later in 2014-but that means the 3 year time bar would also apply to that event too!