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Consumer rights. Bough a faulty vehicle
Hi all, I am new to the forum
I live in Scotland. So yesterday (18/05/19) I have bough a vehicle from a small garage/car dealer.
I test drove it last week and it was all fine. I asked the garage to replace the timing belt kit along with water pump (at my cost) as there were no proof of when it was done in the past.
The dealer advetises that all of his cars come with full service before the sale. I have reciepts and stamps for timing kit replacement and full service.
So I drove the vehicle home, about 50 miles.
Then attampted to drive to a shop and once I opened my window I could hear tapping noise from the engine (which wasn't present when I have picked the car up) and car didn't feeld right.
I switched off the engine and called my friend who is working for local dealership. After quick look he said its the timing belt kit (most likely a tensioner) which has not been fitted correctly.
On top of that we checked oil and the dip stick was completelly dry (no leaks present). After adding over a liter of oil we got a level on dip stick and the oil was complately black which suggests that the oil have never been chenged.
I have read on the forums about 30 day consumer right but does it affect Scotland as well?
Also I have problem contacting the dealer as they are closed today. Managed to text messaged the owner of the garage that the car is undriveable and explained what happend but he only replayed with bring the car in.
I am not willing to pay for the car to be trailered to the dealership. Is it my responsibility to return the vehicle to them?
Also I think after the experience and the faults I want to reject the car. Due to work commitments it will be hard for me to send a letter and I was wonderig if an email would be equal in terms of a proof that I want to reject the car.
Sorry for the essay I tried to keep it short
I live in Scotland. So yesterday (18/05/19) I have bough a vehicle from a small garage/car dealer.
I test drove it last week and it was all fine. I asked the garage to replace the timing belt kit along with water pump (at my cost) as there were no proof of when it was done in the past.
The dealer advetises that all of his cars come with full service before the sale. I have reciepts and stamps for timing kit replacement and full service.
So I drove the vehicle home, about 50 miles.
Then attampted to drive to a shop and once I opened my window I could hear tapping noise from the engine (which wasn't present when I have picked the car up) and car didn't feeld right.
I switched off the engine and called my friend who is working for local dealership. After quick look he said its the timing belt kit (most likely a tensioner) which has not been fitted correctly.
On top of that we checked oil and the dip stick was completelly dry (no leaks present). After adding over a liter of oil we got a level on dip stick and the oil was complately black which suggests that the oil have never been chenged.
I have read on the forums about 30 day consumer right but does it affect Scotland as well?
Also I have problem contacting the dealer as they are closed today. Managed to text messaged the owner of the garage that the car is undriveable and explained what happend but he only replayed with bring the car in.
I am not willing to pay for the car to be trailered to the dealership. Is it my responsibility to return the vehicle to them?
Also I think after the experience and the faults I want to reject the car. Due to work commitments it will be hard for me to send a letter and I was wonderig if an email would be equal in terms of a proof that I want to reject the car.
Sorry for the essay I tried to keep it short

0
Comments
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Yes the same rights apply in Scotland too. Unfortunately it is your responsibility to get it to them. Not sure why you can't send a letter, you get dinner breaks don't you? You can buy a recorded/special delivery label online, print it out stick it on the envelope then just post it in a letter box or you may even be able to ask your employers if they'll stick it in the mail for you if you work at a smaller company.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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Yes it's your responsibility to get the car back to the dealer.
It's a Sunday and the dealer is closed. They are allowed a day of rest you know.
Don't worry until you've heard what the dealer say once they've seen the car.0
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