Financial ombudsman adjudicator has found in my favour

Shun_Naka

Basically, the bank messed up my account and offered me 400quid as compensation. I took it to the FO and the adjudicator said they felt a payment of 800 was fair, the bank made an offer via the ombudsman of 800 and I accepted

This was on the 14th and the FO has said the bank have 4 weeks to correspond to me/make the payment.

Has anyone any experience of this and can give me a realistic time frame? I initially thought it would be done pretty quickly, but now three days have came and gone and still no word or payment from the bank!

Ed-1

Shun_Naka wrote: »

Basically, the bank messed up my account and offered me 400quid as compensation. I took it to the FO and the adjudicator said they felt a payment of 800 was fair, the bank made an offer via the ombudsman of 800 and I accepted

This was on the 14th and the FO has said the bank have 4 weeks to correspond to me/make the payment.

Has anyone any experience of this and can give me a realistic time frame? I initially thought it would be done pretty quickly, but now three days have came and gone and still no word or payment from the bank!

Was it TSB?

ffacoffipawb

Ed-1 wrote: »

Was it TSB?

Hopefully not, the timescale for that seems to be about 30-40 years.

Shun_Naka

Ed-1 wrote: »

Was it TSB?

Bank of Scotland!

Ben8282

3 days is not very long and unrealistic.

Shun_Naka

Ben8282 wrote: »

3 days is not very long and unrealistic.

What do you think is more realistic?

agrinnall

Shun_Naka wrote: »

What do you think is more realistic?

What makes you think that the timescale provided by the FOS isn't realistic? I'd expect it to take closer to the 4 weeks than to your frankly optimistic 3 days.

colsten

Shun_Naka wrote: »

This was on the 14th and the FO has said the bank have 4 weeks to correspond to me/make the payment.

.... but now three days have came and gone and still no word or payment from the bank!

Why are you getting impatient after 3 days when the Ombo told you the bank has 4 weeks?

Jakg

I would expect 1.5-2 weeks - or the very last day of the deadline quoted (or just after).