Debt on energy account

Consumerist

antrobus wrote: »

. . . The good news would be, that if you accept their £150 goodwill offer, you debt will be £425, which is below the £500 threshold, so they won't be able to object to any transfer,:)

The £500 provision applies only to transferring the debt to the new supplier if you have a prepayment meter.

Since there were no "Outstanding Charges" due to your supplier at the time of the switch request, they were not in a position to object in the first place.

MalMonroe

The_Fat_Controller wrote: »

Why would any company want a customer to OWE them money ?

Not great for their cashflow if they have supplied you with something but you still haven't paid for it.

Another example of a customer not actually keeping up with the status of their account and actual usage.

That is just not helpful, friendly or supportive. Which is what this forum is all about, isn't it?? Never had any problems yourself? I don't believe it.

The_Fat_Controller

That is just not helpful, friendly or supportive. Which is what this forum is all about, isn't it?? Never had any problems yourself? I don't believe it.

Never had an incorrect bill in 30 years and 4 months at this address.

I read my meters every month and if the DD is either over or underpaying I contact the company and negotiate a change.

I am now paying by Monthly Direct Debit Whole Amount and pay for my ACTUAL use in arrears, the Smart Meter takes care of sending the readings.

As for being supportive, sorry, cannot support people who bury their heads in the sand when actually keeping an eye on energy usage is so easy.