Ebay seller sent wrong phone... twice!

pulliptears

Uhkbaehjgeqfivub wrote: »

I wished to exercise my legal right to a proportional price reduction while keeping the item.

Tell me more about this legal right please.

DoaM

pulliptears wrote: »

Tell me more about this legal right please.

Right to price reduction or final right to reject

But there are conditions attached. My understanding is that if the seller is offering a full refund then you can't insist on a partial refund/price reduction.

pulliptears

DoaM wrote: »

Right to price reduction or final right to reject

But there are conditions attached. My understanding is that if the seller is offering a full refund then you can't insist on a partial refund/price reduction.

Thank you. Never heard of that before.
My basic knowledge always told me it was up to the retailer whether to repair, refund or replace and the customer could not insist on their preferred option.
So not so much a legal right, more a polite request?

Bermonia

I doubt very much we’ll be hearing from OP again, hasn’t really been back since posting, no engagement, not the answers they were hoping for and a randomly typed username.