Santander Bank

Zanderman

VTR1000 wrote: »

Yep, using Windows 10.If not needed I'll uninstall Malwarebytes.

No disrespect to the poster who told you this but, if you're happy using Malwarebytes, I would suggest you carry on. I use several systems to keep my Win 10 computers secure.

Win 10 may claim to be wonderfully secure (but microsoft would say that wouldn't they?) but there's no harm in checking with third party programs/apps - and many people swear by them.

But this, of course, is off-topic - I'm only raising it because you responded to it.

If you want to check up on security advice I'd ask first on parts of the forum (or another forum) that major on such things.

VTR1000

Thanks Zanderman - I suppose it won't do any harm keeping it.

VTR1000

colsten wrote: »

Did that happen? How did you leave matters with him/her?

No, as there was nothing new to report - see post from today

Terry_Towelling

VTR1000 wrote: »

What I am struggling with is how someone saw inside my wallet as it's the only way a stranger (assuming it is) would be able to get the details that got them past the initial Santander security. My driving licence is stored in my wallet too - which gives the address and DOB in an easily readable code format.

Is your wallet kept in your jacket pocket when you are at work? Do you ever hang your jacket over the back of your seat and leave it unattended? Do you trust the people you work with? Have you upset anyone at work lately?

colsten

VTR1000 wrote: »

And for the doubters on here I might post a copy of the (redacted) Santander letter of apology.

So the case is now closed?

robatwork

What's this mystery remote control program?

VTR1000

Terry_Towelling wrote: »

Is your wallet kept in your jacket pocket when you are at work? Do you ever hang your jacket over the back of your seat and leave it unattended? Do you trust the people you work with? Have you upset anyone at work lately?

I share a small office with a lady I trust totally - if she wasn't in the office when I went walkabout I would take my wallet with me.

I have my suspicions that it did not stem from work, but rather closer to home...

I am convinced that Santander's security is poor'

colsten wrote: »

So the case is now closed?

They've given me an explanation of how the fraudster was able to quote the last transactions and paid me a 'nominal' amount of compensation. I'm not happy that the bank gave out sufficient details for someone to pose themselves as me - but there was no loss and the bank's security picked up the attempted theft and closed it down. So I'll leave it here.

robatwork wrote: »

What's this mystery remote control program?

Not sure what the question is?.

Edit, just noticed you're the eejit that questioned my honesty - unless I misunderstood your earlier post??

Terry_Towelling

Robatwork's question about the remote access program was an attempt to find out what program your work's IT 'helpdesk' uses to remotely access staff's computers whilst connected to the works intranet.

And, for what it's worth, I struggled to believe your account - maybe I didn't make my doubts clear enough. I'm happy to be called an eejit or whatever else makes you feel better.

Glad you got it sorted though and interested to hear how the suspicion has fallen on someone 'closer to home' rather than on bank staff.

So, Santander give out enough information for someone to pass themselves off as you but, presumably, they were giving this information to someone who was already doing a reasonable impression of you and who had already passed a certain level of security?

robatwork

Yes I'm that eejit (any attention is good eh?)

You stated that only two people could access your remote control program, and I am struggling to think of a program that could apply to.

Earlier in the thread you mentioned VNC, one of the least secure remote access programs.

Obviously you have gone into some detail as you really want to know the attack vector here. So again, is it VNC that is the remote access program or is it something else?

Oddly I'm trying to help you. Don't be so defensive.

lindylootoo

VTR1000 wrote: »

I share a small office with a lady I trust totally - if she wasn't in the office when I went walkabout I would take my wallet with me.

I have my suspicions that it did not stem from work, but rather closer to home...

I am convinced that Santander's security is poor'

They've given me an explanation of how the fraudster was able to quote the last transactions and paid me a 'nominal' amount of compensation. I'm not happy that the bank gave out sufficient details for someone to pose themselves as me - but there was no loss and the bank's security picked up the attempted theft and closed it down. So I'll leave it here.

I've been following your post with interest as I'd hate to deal with a situation like this. What (if any) changes will you make to your personal security details. If you've discovered how the fraudster worked - how are you planning to protect yourself in the future?
Advice for computer security - password protection etc etc ....