Charged twice on Credit card

stroppymare

On 9th of November I bought six tickets for activities at SeaWorld,Orlando for our visit on 11th. I completed all the necessary details and paid with a Nationwide credit card, 320$. Immediately a note flashed up on the mobile saying that the transaction had been unsuccessful. I repeated the process,paid again, this time excluding the parking, only because it wouldn’t add it, $282.
Checking my account later, both transactions had been put through. I contacted Nationwide via telephone and was told they would put the necessary paperwork in the post to be completed and returned on my return to the UK. This I did.
I have now received a letter from Nationwide saying that there is no basis to raise a claim against the merchant as I received confirmation for both orders. It is obvious that the Order was duplicated. It was for the same activities, same date, same time and for the same named people.
Nationwide also suggest that I cancel the tickets if it is 72 hours before my scheduled date of arrival; A bit late as it is clearly stated on the email that the tickets were for the 11th of April.
They also point out that it was my responsibility to check before rebooking whether the transaction had gone through, but transactions do not show in such a short space of time. (A transaction made yesterday afternoon is still not showing today).
Nationwide are usually very quick to query transactions of similar amounts made to the same company, In such a short space of time.
They have suggested I refer to Seaworld which I have done but any other suggestions gratefully received.

System

Personal opinion incoming...

Seaworld is gross. I am glad you have had a bad experience with buying tickets for seaworld.
Do some research (start with blackfish on netflix) and don't give these places your money.

Really not what you wanted to hear but had to be said. People should not be going to seaworld.

https://www.youtube.com/watch?v=G93beiYiE74

[Deleted User]

Off-topic opinions aside, speak to Seaworld and see what they say.

eco_warrior

Hi Stroppymare


Was this on a Visa or MasterCard?


On what date did you contact Nationwide?


Did they process a chargeback/refund and are now saying its been unsuccessful?

stroppymare

Eco Warrior, I telephoned Nationwide on about the 11th when it appeared on my account. It was paid by Visa.
Nationwide said it has been reviewed by the Visa claims resolution service and that ‘there is no basis to raise a claim against the merchant’.

stroppymare

Thanks, I have also contacted them

Willing2Learn

Make a written complaint to Nationwide by Royal Mail. If the situation is not resolved satisfactorily, then you will be able to escalate to the FOS.

eco_warrior

stroppymare wrote: »

Eco Warrior, I telephoned Nationwide on about the 11th when it appeared on my account. It was paid by Visa.
Nationwide said it has been reviewed by the Visa claims resolution service and that ‘there is no basis to raise a claim against the merchant’.

Sorry but I am still confused with the dates involved here and time is crucial for disputes. If I can get my head round it ill give you my thoughts on their decision.


"On 9th of November I bought six tickets for activities at SeaWorld,Orlando for our visit on 11th"
- This implies 11th November? Or did you buy the tickets 6 months in advance? Did you take 6 months to raise the claim with Nationwide?

stroppymare

Beany_bot
You are entitled to your opinion but
Things have moved on a long way since ‘Blackfish’. You are probably not aware of that, too busy on your crusade!

stroppymare

I purchased the tickets on the 9th of April, to use on the 11th of April.
I noticed the double charge a couple of days later, so approximately 13th of April I contacted nationwide Straight away.
The forms arrived about the 25th of April and were completed and returned the next day, So would have arrived at nationwide by the 27th.
I received the response (which was dated 10th of May), Yesterday, 14th of May

Inner_Zone

stroppymare wrote: »

On 9th of November I bought six tickets for activities at SeaWorld,Orlando for our visit on 11th. I completed all the necessary details and paid with a Nationwide credit card, 320$. Immediately a note flashed up on the mobile saying that the transaction had been unsuccessful. I repeated the process,paid again, this time excluding the parking, only because it wouldn’t add it, $282.
Checking my account later, both transactions had been put through. I contacted Nationwide via telephone and was told they would put the necessary paperwork in the post to be completed and returned on my return to the UK. This I did.
I have now received a letter from Nationwide saying that there is no basis to raise a claim against the merchant as I received confirmation for both orders. It is obvious that the Order was duplicated. It was for the same activities, same date, same time and for the same named people.
Nationwide also suggest that I cancel the tickets if it is 72 hours before my scheduled date of arrival; A bit late as it is clearly stated on the email that the tickets were for the 11th of April.
They also point out that it was my responsibility to check before rebooking whether the transaction had gone through, but transactions do not show in such a short space of time. (A transaction made yesterday afternoon is still not showing today).
Nationwide are usually very quick to query transactions of similar amounts made to the same company, In such a short space of time.
They have suggested I refer to Seaworld which I have done but any other suggestions gratefully received.

stroppymare wrote: »

I purchased the tickets on the 9th of April, to use on the 11th of April.
I noticed the double charge a couple of days later, so approximately 13th of April I contacted nationwide Straight away.
The forms arrived about the 25th of April and were completed and returned the next day, So would have arrived at nationwide by the 27th.
I received the response (which was dated 10th of May), Yesterday, 14th of May

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