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Do not buy from CURRYS PC World & Know How Team

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Do not buy from CURRYS PC World & Know How Team

edited 30 November -1 at 1:00AM in Praise, Vent & Warnings
6 replies 1.2K views
NatalexandNatalexand Forumite
1 posts
edited 30 November -1 at 1:00AM in Praise, Vent & Warnings
Currys PCWorld Team Know How are an absolute disgrace. Having bought a TV from their store, we were sold the installation package for £199 and given a time slot between 8am-1pm the following Saturday. What we didn’t know is that they outsource to another company to carry out the installation. On the morning, we received a call from the engineer to say that he would not arrive until 4pm. Day was then rearrange and by 4:30 no one had turned up. We called Team Know How and was told that it wasn’t their responsibility and to call the installer. As far as the law is concerned, the contract lies with the company you purchase from but they would not accept this and told us that our rights as a customer meant nothing. We called the sub contractor and was told the office was closed but he’d try and email the lead engineer to see what was happening. At 6pm (2 hrs after re arranged appointment) we received a call from engineer who said he’s be with us at 7pm after a small job. By 8pm he had still not arrived and we have heard nothing since. We called Currys PC Know How, again this afternoon and they responded in the same manner as on the first occasion, rude, abrupt, disrespectful and dishonest. We have no solution and they have £748 of our money. NEVER BUY ANYTHING FROM THIS COMPANY

Replies

  • spadooshspadoosh Forumite
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    You spent £200 getting your TV installed?

    No wonder you shop at currys..... youre crazy.
  • asheashe Forumite
    790 posts
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    It is expensive but at that price I assume it will be a wall mounting package. That said, a private installer will do that for you far cheaper including chasing cables into the wall to hide them and any additional power sockets needed etc.
  • PollycatPollycat Forumite
    29K posts
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    Natalexand wrote: »
    Currys PCWorld Team Know How are an absolute disgrace. Having bought a TV from their store, we were sold the installation package for £199 and given a time slot between 8am-1pm the following Saturday. What we didn’t know is that they outsource to another company to carry out the installation. On the morning, we received a call from the engineer to say that he would not arrive until 4pm. Day was then rearrange and by 4:30 no one had turned up. We called Team Know How and was told that it wasn’t their responsibility and to call the installer. As far as the law is concerned, the contract lies with the company you purchase from but they would not accept this and told us that our rights as a customer meant nothing. We called the sub contractor and was told the office was closed but he’d try and email the lead engineer to see what was happening. At 6pm (2 hrs after re arranged appointment) we received a call from engineer who said he’s be with us at 7pm after a small job. By 8pm he had still not arrived and we have heard nothing since. We called Currys PC Know How, again this afternoon and they responded in the same manner as on the first occasion, rude, abrupt, disrespectful and dishonest. We have no solution and they have £748 of our money. NEVER BUY ANYTHING FROM THIS COMPANY

    Who has the TV?
    Currys?
    The sub-contracted installer?
    Or you?

    Have you rung the installation team today?
    I know you say your contract is with Currys but if it was me, I'd be chasing the installer.
  • Paul_DNAPPaul_DNAP Forumite
    751 posts
    500 Posts Second Anniversary Photogenic Rampant Recycler
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    Did you pay on credit card? Can you do a section 75 based on them failing to deliver the contract? Cancel the entire order, TV included.


    Oh, and you are correct, it is Currys' responsibility to ensure their sub contract deliver & installation is done properly because they are the ones who took your money.
    (Although I could be wrong, I often am.)
  • letsbehonestletsbehonest Forumite
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    My experience with my last attempted purchase from Curry's a dishwasher which never arrived a day wasted waiting in, given a ridiculous excuse so I cancelled and went to AO. Curry's lost a £400 sale the moral "you snooze you loose"
    "Imagination is more Important than knowledge"
  • SystemSystem
    177.7K posts
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    I remember pc world.. from the 90s and early 00s when we had to build our own computers. There was always a bigger cue at the service/returns desk than the sale counters.
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