DSAR info supplied, but I don't understand it

MarkTDon

Morning everyone,

Been going through old loans etc from a list I made years ago, I have not kept any paperwork.

I applied to Bank of Scotland about three AA loans I had, i genuinely can't remember if I had ppi or not.

They have sent through information but it's hard to understand? They are closed on the weekend so wondered if anyone could interprete it for me?
Its like an old dot matrix printout with numbers and letters. Nowhere does it say insurance or ppi so I'm not expecting anything, just thought it was worth asking.

I could take a pic and blank out personal info?

Thanks.

Nasqueron

The bank do not have to supply your data in a usable format if it isn't already, just have to supply you with a copy of everything they hold with an explanation of any codes e.g. if you were referred to as A, they should say A = MarkTDon - they don't have to translate all that machine data into plain English



For a loan, PPI would be on the initial agreement you signed to say you were happy with it (not to say it can't be miss-sold of course)

-taff

If AA sold you the loans, why are you not complaining to AA?

MarkTDon

The original agreement they sent is a bad photocopy, I can't read it.
The other information is random abbreviations that I don't understand, but can't see insurance or ppi written anywhere.

BOS are the ones dealing with AA loans.

Thanks.

Nasqueron

The fact you can't read it is not their fault, it's a reproduction of whatever scan they have on there, can't do much better than that.


Did you even ask them if they had any records showing you had PPI?

MarkTDon

I'm not saying it's their fault, I've not said that once. All I'm asking is if someone can understand it and help me. I can't ring them at the minute as they are only open Mon-Fri.

Rainbowgirl84

MarkTDon wrote: »

I'm not saying it's their fault, I've not said that once. All I'm asking is if someone can understand it and help me. I can't ring them at the minute as they are only open Mon-Fri.

Nobody but you has had sight of it though!

MarkTDon

Some cracking attitudes in here. All I asked for was help. As I said I'm not saying it's their fault. And I did say I could upload pics if it would help.

-taff

Upload your pic and we'll have a look. I wouldn't hold out much hope that we can see any more than you can though, but there's no harm in trying.
You need to upload it to another website and link to it though, you can't embed from your computer. And as you're a new user, you probably won't be able to link to it, so post your link with the http taken out and someone will change it.

MarkTDon

Thanks. I don't know if these will work, can't get into my photobucket at the minute.

Photos.app.goo.gl/YnKHHyxSSjh2KtpS9

photos.app.goo.gl/6v66Vi7PYzn2BsYF7

photos.app.goo.gl/E7CN6iZyTjznHma26

Nasqueron

Might want to change your names on the account but I did the links for you


link 1


link 2


link 3




These only appear to be statements showing you making payments on your loan, not PPI


You'd do better reading the application form and looking for any tick boxes or signature bits


Though to be honest I'd just ring the bank on Monday and ask if your account had it