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My Waitrose coupons change of terms and conditions
edited 30 November -1 at 1:00AM in Gone Off!
11 replies 4.5K views
Waitrose have done it again and made yet another change to the terms and conditions for the voucher spend for My Waitrose customers. They normally send me a £8 off £40 voucher which I use each month. When I tried to use it yesterday it would not work and I was told that items such as the Waitrose Food magazine and coffee no longer counted towards the total spend. Apparently this changed 10 days ago and all Waitrose customers are meant to have received an email but I have received nothing. There is also no information on their website or in store about this change in policy. This resulted in me having to hold up the queue to go and get more items I did not really need which was embarrassing and put me under pressure. Their customer service department has been totally unhelpful since and just told me to check my junk mail (which I do anyway and still have not received the email) The voucher itself has a number of exceptions printed on the back and does not state the new terms and conditions. I am waiting for a manager to contact me but this is yet another example of how poor Waitrose customer service is becoming and how they are constantly watering down their offers. I know most people have stopped shopping there already but I was still going just to use the voucher and now won't be bothering any more. :j