I/O Error 0x8007045D with Western Digital Hard Drive

DIYhelp76

Hi

We have a new 4TB Western Digital My Passport Hard Drive

It refuses to do just about anything and keeps giving us this error message:

I/O Device error - 0x8007045D

It has performed one back up but took 24 hours to do it.

Since then it's been virtually impossible to do anything with it. Sometimes the drive just won't open.

Other times we can open folders in Explorer but when we try to delete, copy or move anything nothing happens and we get the error message above.

It's driving us crazy.

We are using Windows 7 HOme Premium.

Western Digital got us to download some software to check the hard drive which has given a "Pass".

Please does anyone know how to resolve this?

It's brand new so we are trying to return it but it has all our data stuck on it now which we can't get at!

DIYhelp76

The same error message is given even when we try to "safely eject" the drive. So every time we have to do a system shutdown instead.

It's infuriating. If there were a sledgehammer to hand...!

grumpycrab

Try it with different usb ports and then different computer.

dan958

Try above first (and a different usb cable). but if it still fails, run a s.m.a.r.t check on the drive, it could just be that the drive is dying (not sure what software their tech team got you to run)

Hopefully you have a backup! Any drive is just a drive that hasn't failed yet - it will fail at some point.

DIYhelp76

Thanks. It is 3 days old only.

We have the data elsewhere so that isn't the issue.

The issue is it cost around £80 and doesn't work so we'd like a refund but all our data is copied on to it. We cannot get the data off.

There is an option to "erase" but even that won't work.

It's password protected and WD says if you enter the password 5 times incorrectly it gives you an "erase" option but that doesn't come up even after repeatedly entering an incorrect password.

In the Drive Utilities section there is another erase option but that does nothing either.

We simply can't return it to a store with all our data still captured on it.

We ran Western Digital's checking software and both came back with a Pass! But the drive will do nothing at all.