Open Banking- Joint Accounts

potofteatohavein

Has anyone has problems with setting up open banking from a personal current account to a joint current account across providers? - both providers are signed up to Open Banking and I have Internet and Mobile banking with both parties. Both are major high street players.

My personal account with provider X can see no reason why I get the error message from provider Y : 'our records show that you have not completed onboarding. Please log into your internet bank to complete onboarding and try again'

My joint account with provider Y : does not understand the error message because it redirects me back to provider X.

Having phoned both providers, neither audit trails go far enough to see on which side the error lies and because of GDPR neither side are able to solve this mystery.

It isn't obvious from the Open Banking.org website whether you can use open banking with a joint account. Any thoughts?

jonesMUFCforever

Firstly I don't know the answer BUT what if party A to the account wants to see the account under open banking but party B does not?
Do both parties need to agree?
Just asking.