Whatsapp problems

Supatramp

I don't know if I should have put this in the Mobile section, but here goes.
Recently, Whatsapp has had a few problems on my phone. While the phone is 'open', I get the sound indication, but when the phone 'closes', I don't. But the second I physically lift the phone, to check, it sounds, and the message comes through, even although it can be some time since the message was actually sent!
Also, the 2 ticks aren't turning blue when the recipient opens a message I've sent.


So..................any solutions?


TIA

DoaM

Android or IOS?

OS version update recently? Checked (again) your notification settings? Allowed Whatsapp as a priority app in the battery settings?

Supatramp

Android phone.


I actually find the Whatsapp Setting not very intuitive.


No priority in the battery settings.

DoaM

Settings | Battery | Close apps after screen lock | slide to Off those apps you DON'T want to close when you lock the screen. Make sure Whatsapp is one of those.

Supatramp

DoaM wrote: »

Settings | Battery | Close apps after screen lock | slide to Off those apps you DON'T want to close when you lock the screen. Make sure Whatsapp is one of those.

I don't have those options under Battery on my Android phone.

DoaM

Which Android version do you have? Which phone do you have? (Mine is 7.0 on a Huawei P9 Lite). You'll have those options but they'll be worded slightly differently/under a different heading.

Supatramp

Moto G5 Plus running Android 8.1

Tom99

Supatramp wrote: »

Moto G5 Plus running Android 8.1

I have the same.
Under Sound & Notifications there is an option called 'When device is locked' and you can choose to show/not show notifications.

Supatramp

Not on my phone there isn't.

RumRat

Try This:-

From a Home screen, navigate: Apps Apps icon > Settings Settings icon > Notifications Sound icon.
From Notifications tap the Settings icon Settings icon.
Tap On the lock screen then select an option:
Don't show notifications at all.
Show all notification content.
Hide sensitive notification content.

Supatramp

RumRat wrote: »

Try This:-

From a Home screen, navigate: Apps Apps icon > Settings Settings icon > Notifications Sound icon.
From Notifications tap the Settings icon Settings icon.
Tap On the lock screen then select an option:
Don't show notifications at all.
Show all notification content.
Hide sensitive notification content.

I've currently got it set to, "Show all notification content".