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British Gas added "free" HomeCare that was not requested

swanny65 · 2019-05-08 12:47:13

Just switched my 87 year old mum to BG energy Plus Protection Green May 2020 tariff via the energy saving club. I am 100% certain that when i did the switch there was no mention of a Homecare agreement - given free for the first 12 months. However my old mum lives in a LA rented property and doesn't need Homecare. My…

Comments

swanny65 Posts: 366 Forumite

11 June 2019 at 9:22PM

Hi

Guess what BG have given my old mum a second bite of the cherry with a second free Homecare policy from 01/06/2019 to 31/05/2020.

I rang and raised a complaint. They cancelled the policy immediately. However when i questioned the adviser as to how a second policy had been placed on her account, 3 weeks after she had joined BG, all i was told was it was a computer error.....

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