RBS Loanguard PPI?

SwayZ

Hi,


I've just gone through my mothers paperwork and found out she had paying for a loanguard policy that she had no idea she was paying for on top of her mortgage. She had paying it from 2001 till March this year.


From what she has told me and looking at the checklist I am certain it was mis-sold.


Can she make a claim on this? Shall we use the Resolver tool?


Any advice would be appreciated.

[Deleted User]

It's too late for a claim, but you can make a complaint, if she has mis sale reasons.

Don't use Resolver. Just send her complaint direct.

Nasqueron

If you mean complain, then yes you can, you can complain about whatever you like, even the colour of the paint in the branch, that doesn't mean you will get any money back. The key will be how it was sold, e.g. a loan in an RBS branch / via a broker and what the conditions were.


For example, if the bank insisted on this policy or no mortgage then it cannot be miss-sold. Similarly, if it was arranged by a broker in 2001 then it was pre-regulation so doesn't need to be considered. I'd suggest establishing the facts first.