Goldsmiths engagement ring

nigelsd1982

Hello all, new to this so forgive me if i've missed anything.

I bought an engagement ring 18 months ago from goldsmiths.

My partner has been wearing it for around 16 months, most of which she has been on maternity leave. She is a project manager and therefore not someone who does manual labour or other intensive work.

The diamond recently fell out and i sent it back to goldsmiths for them to review. They have come back and said it's accidental damage and they will not cover it under their 10 year warranty. The ring is not damaged that we can see in an obvious way, it has general wear and tear anyone would expect for a ring that is worn every day and goes through every day wear and tear.

They have now stated my next recourse is through getting an independant report, which is fine, however i am concerned that this is unnecessary as surely a ten year warranty should cover basic issues? Not to mention this will be an additional cost to deal with a faulty product.

Is there any advice on this, do i have any legal recourse on this product as a consumer?


thanks in advance.

Aylesbury_Duck

Yes, you have the right to get that independent report and if it suggests that the setting was inherently faulty and that the stone falling out was inevitable, you have a good case for a repair, a replacement or a partial refund, depending on which the retailer opts for.

A ten year warranty will cover the issue but after 16 months the onus is on you to show that it's a fault.

LilElvis

It will probably be easier to claim off your household insurance.

nigelsd1982

Thanks both and yes probably easier but not the principle - i paid a lot of money for that ring from what i thought was a reputable jewellers.

I will go down the route of an independent report but any other advice is appreciated.

Aylesbury_Duck

nigelsd1982 wrote: »

Thanks both and yes probably easier but not the principle - i paid a lot of money for that ring from what i thought was a reputable jewellers.

I will go down the route of an independent report but any other advice is appreciated.

They are a reputable jeweller. Sometimes mistakes occur, whether during manufacture or a knock your fiancee has given the ring in the last 16 months. Doesn't make them a bad jeweller, nor does them asking you to check that it's an inherent fault. Otherwise we could all go around removing stones from jewellery and claiming replacements or refunds.

davidmcn

nigelsd1982 wrote: »

any other advice is appreciated.

I concur with the advice already given. The warranty covers whatever it says it covers, so if it excludes accidental damage then up to you to evidence that it isn't accidental damage. Your statutory rights would also put the onus on you to show that the defect was inherent at the time of purchase.