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National Gas Database
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Hello,
I am at a loss as to what to do. I tried to switch my energy from OVO to SO ENERGY. This has been going on since 21st Jan. I can’t switch as my meter is incorrectly logged with the National Gas Database as a prepay meter when it’s a credit meter. So Energy won’t switch me until this is resolved. I have lost count the number of times I’ve called OVO and I have no way of contacting the National Gas Database myself. So I can’t switch to a better gas deal ever unless this is sorted. I’ve been trying to do for the last 4.5months. Any ideas what I can do please? Thank you.
I am at a loss as to what to do. I tried to switch my energy from OVO to SO ENERGY. This has been going on since 21st Jan. I can’t switch as my meter is incorrectly logged with the National Gas Database as a prepay meter when it’s a credit meter. So Energy won’t switch me until this is resolved. I have lost count the number of times I’ve called OVO and I have no way of contacting the National Gas Database myself. So I can’t switch to a better gas deal ever unless this is sorted. I’ve been trying to do for the last 4.5months. Any ideas what I can do please? Thank you.
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Comments
-
Hello,
I am at a loss as to what to do. I tried to switch my energy from OVO to SO ENERGY. This has been going on since 21st Jan. I can’t switch as my meter is incorrectly logged with the National Gas Database as a prepay meter when it’s a credit meter. So Energy won’t switch me until this is resolved. I have lost count the number of times I’ve called OVO and I have no way of contacting the National Gas Database myself. So I can’t switch to a better gas deal ever unless this is sorted. I’ve been trying to do for the last 4.5months. Any ideas what I can do please? Thank you.
https://www.ovoenergy.com/binaries/content/assets/documents/pdfs/complaints-procedure-copy.pdf0
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