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Damaged sofa, one of a pair.

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Silver_Shark
Silver_Shark Posts: 162 Forumite
Eighth Anniversary 100 Posts Name Dropper
edited 5 May 2019 at 4:35PM in Consumer rights
I bought two new matching sofas which were delivered last week and one of the pair is damaged. I am about to reject the sofas using the 30 day right to reject as set out in the Consumer Rights Act. Am I entitled to reject both sofas and expect a full refund? I have a large living room and need two sofas that match.

Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Damaged as in when was it damaged and who damaged it ??
  • Silver_Shark
    Silver_Shark Posts: 162 Forumite
    Eighth Anniversary 100 Posts Name Dropper
    JJ_Egan wrote: »
    Damaged as in when was it damaged and who damaged it ??


    It was damaged at the time of delivery. I have contacted the company and supplied photographs and they will be sending a manager to my home. I need to be prepared.
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Yes, you're entitled to reject both for a full refund - assuming you ordered them at the same time.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • Matty36
    Matty36 Posts: 182 Forumite
    Third Anniversary 100 Posts
    Yes you can get a full refund. If they offer to repair the damage, you should reject that too as you bought a NEW set of sofas, not refurbished ones.
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