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Ali-Express, EU Despatch, faulty products, consumer rights.

crapula · 2019-05-04 18:53:08

I recently bought an Ebook reader from Ali Express. The reader was despatched from a warehouse in Spain. The item has since become faulty. The seller has asked me to return it to China but I'm am reluctant to do so. Does anyone know if it is likely that this sale will fall under EU seller legislation? Also, assuming it…

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bengalknights Posts: 5,021 Forumite

9 May 2019 at 2:24PM

If you speak to ali baba customer services i find they are quite good. have you tried contacting them or using the 60 day dispute resolution if the items under this age?

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Ali-Express, EU Despatch, faulty products, consumer rights.

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