Hallifax Compensation 4 investmint

Seva

Quick update

The bank has agreed an offer of compensation on one product but refused to pay out on another. They are paying the industry standard. The complaint was upheld as the % of investment was too high for amount of income I had, Dunstonh was completely correct regarding this.

I find it strange that they can acknowledge I was sold into over investing an inappropriate amount into 2 products but then saying you could have afforded one so we're only going to uphold half your complaint. I asked why they got to choose the product which they upheld on? No answer to that.

As stated the compensation is low to the point it approaches the cost of ombudsman investigation fee which is initially £500 per account investigated. I put it to the caller that if he could, would he like to make me an offer without liability to the benefit of the bank. He claims he was able to do so but would not. He then said something very stupid to me on a recorded phone call which will be a complaint in itself.

So the Halifax instead of paying me an additional £700 to £1500 would rather pay the ombudsman £1000 & staff costs in dealing with them & me again. Very poor choice, I await my ombudsman pack from them.

If anyone has any other reasons that I may have please post 'em.