Post Office direct debits

castle96

anyone having any problems ? I have 9 a/cs and 8 of them have paid in DDs and then these were reversed the next day. PO cannot explain other than to cancel all and reset

PRAISETHESUN

A similar problem is discussed here: https://forums.moneysavingexpert.com/discussion/5996842

Personally all of my PO DDs went through on the 1st so I haven't had this issue. The easiest way forward however is probably to cancel all the DDs and reset the mandates as you've described - a bit of faff but likely to be easier than trying to get BOI to actually fix their horrendous mess of a system.

Jakg

castle96 wrote: »

anyone having any problems ? I have 9 a/cs and 8 of them have paid in DDs and then these were reversed the next day. PO cannot explain other than to cancel all and reset

I had lots of problems with accounts getting blocked continually. Submitted a complaint (which was ignored for 10 weeks - different story) and they blamed it on having too many accounts as the T&Cs say only one account per person (NOT per issue, despite the fact they let you).

Be aware if you push it they could take the accounts away...

castle96

PO "we will delete the 8 linked a/c details. You then set up dd's at each of the different banks"

So instead of PO pulling money OUT of each Bank, I will be asking each Bank to send/push the money out. What a faff

eskbanker

castle96 wrote: »

PO "we will delete the 8 linked a/c details. You then set up dd's at each of the different banks"

So instead of PO pulling money OUT of each Bank, I will be asking each Bank to send/push the money out. What a faff

Surely if you push the money from the banks (i.e. not by DD) then that's self-defeating, assuming that the reason you have multiple PO accounts in the first place is specifically to provide multiple DDs to satisfy bank requirements?

bristolleedsfan

castle96 wrote: »

. What a faff

Will be more of a faff if DD facility was withdrawn completely as it was by Tesco

castle96

Esbank - yeah, that's true. Will wait a day til PO clear the details and then re enter. Hope that works "Do one each day they say" (why ?)

Jakg

castle96 wrote: »

PO "we will delete the 8 linked a/c details. You then set up dd's at each of the different banks"

So instead of PO pulling money OUT of each Bank, I will be asking each Bank to send/push the money out. What a faff

eskbanker wrote: »

Surely if you push the money from the banks (i.e. not by DD) then that's self-defeating, assuming that the reason you have multiple PO accounts in the first place is specifically to provide multiple DDs to satisfy bank requirements?

The post office don't know the difference standing orders and direct debits. Had this conversation several times!

youngretired

When PO say they will delete the 8 linked account details and you say that you have 9, are you saying that you have 9 PO savings or 9 current accounts that the DD are set up on? As PO only allow 1 linked account per PO savings.

Also a joint PO savings can only be set up on a joint account.

castle96

9 savings a/cs but one is working OK re DDs, so only 8 are a problem.
Have managed to reenter 3 linked a/c details and (hopefully) 3 x direct debits on these. Site wont allow me to do any more yet/today

surreysaver

Post Office Savings are useless. Their call centre staff haven't got a clue. When the interest on my Tesco current accounts drop next month, I'm probably going to close them, as I've got some 'proper' direct debits set up with those which I can probably make better use of elsewhere.