Deposit Return paid over telephone

astralweeks

Looking for a car change and found one 30 miles away that we thought would fit the bill.
Rang the dealer to have a chat about the spec and he convinced me to leave a deposit on the car to hold it as we could not get there for two days. NB This was to hold the car to view/test drive and was agreed verbally over the phone.
Went to dealers, nice car but a bit grubby externally. Took for a drive and had a few issues with space and comfort. Told salesman I would let him have a decision the next day. Rang dealership and left message and followed up by email saying sorry but not interested.
It's now 21 days since the test drive and 18 since the account was debited (£250)
Salesman and/or boss not taking calls/returning or responding to emails.
I have no receipt for the money or T&C's and I have signed no documents at all.
Please don't tell me I'm stupid I already know!
Any advice gratefully received.

wgl2014

Suggest maybe going in person to the dealers. More difficult to ignore you then, you could also see if they have another car that could be suitable.

unholyangel

Chargeback with your bank - although iirc you're supposed to wait 30 days from when the refund should have been received. Speak to your bank to check though.

Assuming when you say paid over the phone & debited that you mean a debit card.

Scrapit

Another satisfied AC customer?