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PPI commission

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Hi, hope someone can help


Had an evans/santander store card which started 1990, closed about 2007 or 2008. Made a claim in 2012 which was rejected. I had sick pay through my work but they said I could have cancelled the PPI and sent out updated terms in 1998 and 2003 as well.



Now had a letter from them again saying I can claim back commission. Have went on their website and the resolver thing through this site but both ask for reason I'm claiming. I don't understand what to put here as surely if I put the same thing, they're going to reject it again??


Thanks in advance

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Just contact them directly and ask them to review it.

    Don't use Resolver.
  • dunstonh
    dunstonh Posts: 119,640 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Now had a letter from them again saying I can claim back commission. Have went on their website and the resolver thing through this site but both ask for reason I'm claiming. I don't understand what to put here as surely if I put the same thing, they're going to reject it again??

    Why are you trying to complicate things by using resolver?
    Just go direct as the letter told you.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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